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Fixing audio and video issues
...brighter location can help keep the video in colour. Learn more about night vision. Glare at night: Do not point your camera at windows. Face the camera away from nearby walls, or use a Corner Kit...
Using Pre-Roll and Advanced Pre-Roll
...on the camera you want to access. Tap your device's Settings . Tap the Device Settings tile. Tap Video Settings . Tap Pre-Roll . Toggle the switch to turn Pre-Roll on or off. Using Advanced Pre-Roll Advanced Pre-Roll is always enabled on all wired Video Doorbells and Security Cameras...
Understanding Power over Ethernet (PoE) and Power over Ethernet Plus (PoE+)
...should I use for PoE cameras? Using low-quality or overly long Ethernet cables can lead to voltage drops or signal loss. To ensure reliable performance, use CAT5e or higher (preferably CAT6) , especially for runs close to the 100-meter (328 ft) maximum. Why does my camera restart intermittently...
Syncing your Ring devices with Alexa
...Doorbell or Security Camera, and set up doorbell Announcement notifications. Get doorbell Announcement notifications through Amazon Alexa "Alexa, talk to the living room." Your front door isn't the only place where you can set up two-way communication. With Ring Security Cameras and Alexa...
Use Bird’s Eye View to see your visitors’ paths
...s Eye View shows the path a visitor takes as a series of colour-coded motion dots on an aerial map of your property when they are detected by your camera. For example, you can see the current location of a delivery person dropping off a package, as well as the route they took, even if they leave the...
Managing your Ring videos
...videos does not unshare them. Tap the menu (☰) . Tap Control Center . Select Video and Snapshot Storage . Select Manage on either Active Cameras or Past cameras. Tap the pencil icon in the top right. Select the box next to the video you want to unshare. Tap unshare near the top. Confirm Unshare...
Understanding wifi recommendations for Ring devices
...indicator (RSSI). Check your device's wifi signal by following these steps: Open the Ring app to the main dashboard. Tap more (•••) on the camera you want to access. Tap your device's Settings . Tap the Device Health tile...
Adjusting your video storage time
...Tap on Control Centre. Tap Video and Snapshot Storage . Tap Video and Snapshot Storage Time . Tap Edit next to a Video Doorbell or Security Camera. Select an option and tap Save . From a computer or laptop: Go to Ring.com and login with the same email address and password that you use for the...
Creating a routine with Alexa and your Ring device
...a Video Doorbell or Security Camera), usually triggered by an event such as motion detection. Routines follow a simple formula: when this happens (for example, your doorbell detects motion) do that (your Alexa could announce "Motion at the front door" or your cameras could start recording...
Troubleshooting battery performance
...it says Offline under Network Signal Strength, your device needs to be reconnected to your wifi. Even if your battery is charged, your doorbell or camera won’t work unless it’s connected to wifi. Tap “reconnect your Wifi Network” and enter your wifi password to reconnect...