Set up Quick Replies

Quick Replies is a Video Doorbell feature, similar to an answering machine for your door.

Quick Replies is available in the following languages: US English, British English, Dutch, French, German, Italian, Spanish (Spain and Latin America), Danish and Japanese.

Quick Replies is not available for the Ring Video Doorbell (1st Generation).

Learn how to find your Video Doorbell model in the Ring app.

Using Quick Replies in the Ring app

You can enable or disable Quick Replies at any time in the Ring app. Once the feature is activated, and someone rings your doorbell, the visitor will hear a pre-selected message and can leave a reply, unless customised otherwise. There’s no subscription required for Quick Replies. However, only Ring Protect plan subscribers will be able to access and review recordings of Quick Replies interactions in their Event History.

How to set up Quick Replies 

In the Ring app:

  1. Tap the
    menu (≡)
    on the top left of the
    Dashboard
    .
  2. Tap
    Devices.
    • Select the doorbell you want to set up.
  3. Tap the
    Smart Responses
    tile below the doorbell image.
  4. Tap
    Quick Replies.
    • Toggle on
      Quick Replies
      switch to blue.
  5. Set
    Response Time
    for right away or between 2-20 seconds.
  6. Choose
    Quick Reply Message.
    • Scroll down the list and select a year round message or seasonal greeting.
      • You'll hear a recording of the message.
    • Tap
      Save
      in the top right corner.

How to select and play Quick Replies in Live View

You can play any Quick Replies message when you open Live View, without turning on automatic Quick Replies. For example, if you open Live View or answer a ring alert via the app, you can play a reply such as "Hi! We'll be right there," or "Thanks for stopping by. If you'd like to leave a message, you can do it now."

To play a preset message when in Live View:

  1. Tap Quick Replies.
  2. Tap a Quick Replies message of your choice.
    • Your Quick Replies message will play to your visitor through the doorbell speaker.

How to link Quick Replies with modes

To set Quick Replies to turn on or off automatically when your Ring devices are in Home, Away or Disarmed mode:

  1. Open the Ring app.
  2. Tap the
    menu (☰)
    .
  3. Tap
    Devices.
  4. Tap the device you want to configure.
    • Make sure you have enabled Quick Replies for this device.
  5. Tap
    Modes Settings
  6. Select the
    Mode
    you want to link with Quick Replies.
  7. Tap your device again.
  8. Under Smart Response Settings, toggle
    Quick Replies
    on or off as desired.
  9. Repeat this process for at least one more of the modes so that Quick Replies is toggled on for at least one mode and is toggled off for at least one mode.

Last updated 1 month ago