Troubleshooting Shared User invites

Troubleshoot and resolve issues with Shared User invites.

Learn how to add and manage Shared Users.

Receiving the Shared User invite

If you are not receiving the Shared User invite via email, check that:

• The invite email is not in your Spam or Junk folder.
• The email address for the invite is spelled correctly.
• The Shared User has created their own Ring account.

Sending an invite

If the Shared User is not receiving your invite, or the invite is not working, follow these steps: 

Step 1: Delete old invite emails

The person receiving the invite should delete any Shared User invitation emails they have already received. Old or expired invite links will not work and can cause confusion. 

Step 2: Cancel the pending invite

The account owner should cancel the pending invite: 

1. Open the Ring app to the main dashboard.
2. Tap the menu (☰).
3. Tap

   Settings

   . 
4. Tap

   User Permissions

   . 
5. Tap the name of the user you sent the invite to. 
6. Tap the address you want to share. 
7. Tap

   Cancel Invite

   . 
8. Tap

   Delete User

   . 

Step 3: Send a new invite

Once the pending invite has been cancelled, the account owner can send a new Shared User invite. 

Shared devices not showing after accepting a Shared User invite

If you cannot see devices shared with you in your Ring app dashboard, check that:

• The app is signed in with the email address that received the Shared User invite.

  Check your email in Account Management in the Ring app

  .
• You're viewing the Location where the Ring devices are set up.

  Learn how to check your current Location in the Ring app

  .

If you still do not see the shared devices in your Ring app, sign out, make sure your app is up to date, and sign back in again.