Setup failing due to an internet issue

If you're having a problem setting up your Ring app, it's possible you are experiencing a problem with your internet connection.

This can take two forms: 

• Your internet is not communicating with the Ring app at all. 
• Your internet connection is too slow to provide a decent signal to your Ring device. 

If you suspect your internet is down, try the following:

• Turn off your cellular data on your mobile device settings

  . Then, try accessing any websites or other services on your mobile device while connected to your wifi network. If you are unable to access other websites, your mobile device may be disconnected from your wifi network or the network itself may be down. 
• Check your router and make sure all of the lights on the front of the device are green and its connections are solid.

If your internet seems to be working, you may have a problem with your internet speed. Follow these instructions to run a speed test on your wifi network:

• Turn off the cellular data on your mobile device in settings

  .
• Make sure you are connected to your wifi network.
• Open up a web browser and go to

  speedtest.net

  .
• Take your mobile device to the same room as your router.  
• Press the Go button and measure your internet speed near your router.
  • If either your upload or download speeds are below 2 mbps, your Internet may be too slow to support your Ring device. Contact your internet service provider about increasing your speeds.
• Take your mobile device to the place where you're installing your Ring device.
• Press the Go button and measure your internet speed again.
  • If either your upload or download speeds are below 2 mbps, try installing a wifi extender such as

    Ring Chime Pro

    .  

Still having trouble?

If you've verified that your Internet is working fine, and setting up your Ring product still fails, click here for information on other possible causes of in-app setup issues.