Frequently Asked Questions

What are the differences between each Ring Security Cam?

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Indoor Camera (2nd Gen) is an indoor-only camera that plugs into standard power sockets for non-stop power. It features 1080p HD video and has a manual Privacy Cover that turns off the video and sound until you need it next. It also sends notifications whenever motion is detected. When you answer the notification, you can see, hear and speak to people on camera from your phone, tablet or PC.

Stick Up Cam is a versatile camera that goes anywhere indoors or out. It’s weather-resistant and comes in five different power options.

• Stick Up Cam Batttery is powered by the Quick-Release Battery Pack.
• Stick Up Cam Plug-In is powered by an AC adapter that plugs into standard power sockets.
• Stick Up Cam Elite uses Power over Ethernet for nonstop power and a reliable connection.

All Stick Up Cams come with 1080p HD video and send notifications whenever motion is detected, so you can see, hear and speak to whoever is on your property from your phone, tablet or PC.

Stick Up Cam Pro is a versatile, weather-resistant outdoor security camera that includes pro-grade features like 3D Motion Detection, Bird's Eye View and Bird's Eye Zones. Designed for easy installation almost anywhere indoors, Stick Up Cam Pro can also be moved outdoors for protection and peace of mind inside your home.

• Stick Up Cam Pro Batttery is powered by a Quick Release Battery Pack.
• Stick Up Cam Pro Plug-In is powered by an AC adapter that plugs into standard power sockets.
• Stick Up Cam Pro Solar comes with a Solar Panel as well as a Quick Release Battery Pack for backup power.

Spotlight Cam is a flexible outdoor camera with 1080p HD video, two-way talk, LED light strips and a siren. When Spotlight Cam detects motion, it starts streaming video, shines its lights and sends notifications to your phone, tablet and PC. When you answer the notification, you can see, hear and speak to anyone on camera from wherever you are. For even more peace of mind, our Spotlight Cam Pro range add advanced features that included 3D Motion Detection, Bird's Eye View and 1080p HD Video with HDR.

Spotlight Cams are available in four different power options.

• Spotlight Cam Plus Battery and Spotlight Cam Pro Battery are powered by the Quick Release Battery Pack.
• Spotlight Cam Plus Plug-In and Spotlight Cam Pro Plug-In are powered by an AC adapter that plugs into standard power sockets.
• Spotlight Cam Plus Solar and Spotlight Cam Pro Solar come with a connected Solar Panel and a removable battery pack for backup power.
• Spotlight Cam Plus Wired and Spotlight Cam Pro Wired require a hardwired installation into the mains electrical circuit of the home.

Floodlight Cam Wired Plus is hardwired outdoor protection you can rely on and offers advanced day or night motion detection for driveways and gardens. Featuring 1080p HD Video, Two-Way Talk, Customisable Motion Zones, a motion-activated security siren and 2000 lumen LED floodlights, Floodlight Cam Wired Plus gives you extra visibility after dark and protection when you need it most.

Floodlight Cam Wired Pro builds on all the great features of Floodlight Cam, adding a new design and advanced features including radar-powered 3D Motion Detection, Bird’s Eye View, adjustable lights, a controllable 110db siren, Two-Way Talk with Audio+ for enhanced audio and echo cancellation, dual-band wifi, and an array microphone that limits sound distortion.

Do Ring Security Cameras save my videos and photos so I can review them later?

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If you have a subscription to Ring Protect, videos captured by your Ring Security Cameras will be saved to your Ring account for up to 180 days, so you can review them at any time. Photos captured will be saved to your Ring account for up to 7 days.

A free 30-day Ring Protect Plus Trial is included with any Ring doorbell or camera purchase unless you are already subscribed to a Plus Plan at the same location of the new device. You can choose to subscribe to Ring Protect at any time to save, review and share all videos and photos captured by your doorbell or camera, and you will be charged when you subscribe to a plan and after your trial ends. More information about video storage can be found here.

What’s Ring Protect?

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Ring Protect is a comprehensive service that activates video recording and photo capture, saving and sharing for your Ring doorbell or camera, plus a few extra perks.

If you have a subscription to Ring Protect, you can share your videos and photos with anyone, including neighbours, friends, family and local law enforcement. A free 30-day Ring Protect Plus Trial is included with any Ring doorbell or camera purchase unless you are already subscribed to a Plus Plan at the same location of the new device.1 You can choose to subscribe to Ring Protect at any time to save, review and share all videos and photos captured by your doorbell or camera, and you will be charged when you subscribe to a plan and after your trial ends.

Click here to learn more about Ring Protect.

Do I need Ring Protect to use the security camera?

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No. You can still use your doorbell or camera to watch over your home and answer the door from anywhere, even without a subscription to Ring Protect. Without Ring Protect, you’ll still receive real-time notifications when anyone comes to your door, and you can answer the notification to see, hear and speak to visitors in real time right from your mobile device.

However, without a subscription to Ring Protect, you won’t be able to review any videos that you missed in real time, and you won’t be able to save your videos or share them with anyone. Click here to learn more about Ring Protect and to choose a plan that works for you.

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