Create Keys, Add Users and Assign Keys in Amazon Key Property Management Portal (for Property Managers)

Learn how to add residents or staff as Users and assign them Keys to access your property’s entrances.

Note: If you haven't set up Ring in at your property, learn how to set up Ring In in the Amazon Key Property Management Portal.

How to create a new Key

1. Log in to the Amazon Key Property Management Portal and select the relevant Property.
   • Note:

     There is no limit to the number of Keys you can create.
2. Go to the

   Keys

   tab.
   • If you previously created Keys for this Property, you will see them here. You will also see a Key called Default All Access Key already created for you. This Key allows Users access to all Ring In-enabled entrances at your property.
3. Click

   Create

   to create a new Key.
4. Go to the

   Key Name

   field and enter a name for your new Key.
5. (Optional) In the

   Key Description

   field, enter a description of your new Key (for example, “Staff Key” or “Building A Resident Key”).
6. Go to the

   Entrances

   tab and select all the Entrances you want to be able to access with this Key.
   • For example, if your property has multiple places (such as Building A and Building B) and each place has a separate entrance, you can create individual Keys for each one by only selecting the entrance for a specific Place.
7. Click

   Add Key.

When you add a new Key, it will appear in the Keys tab. To make changes to a Key, select that Key and click Edit.

How to add Users and assign Keys

Residents and staff need a virtual Key in order to access your property with Ring In.

To add a User and assign them a Key:

1. Log in to the Amazon Key Property Management Portal and select the relevant Property.
2. Go to the

   Users

   tab.
3. Click

   Add.
4. When the pop-up window called

   Add New User

   appears, enter the new User’s details.
   • In the

     Email

     field, enter the User’s email address.
   • In the

     Place

     field, select the Place the User needs access to from the dropdown menu.
   • In the

     Unit Number

     field, enter the User’s unit number. If you’re adding a staff member, enter “n/a” in this field.
   • In the

     Expiry Date

     field, enter the lease end date for residents. If you’re adding a staff member, enter any date less than two years from the date of uploading the staff member’s information.
   • In the

     Keys

     field, select the Keys you want the User to have access to.
   • Click

     Add User

     to add the User to the Key(s).

Note: You can update user details and change the Keys assigned to them at any time. Simply go to the Users tab, select their name from the list, and click Edit.

To see the number of Keys assigned to each user, go to the Users tab and check the Key column.

Remember to delete a user’s information from the Amazon Key Property Management Portal when they no longer require access to your property.

To add multiple Users and assign them a Key:

1. Log in to the Amazon Key Property Management Portal and select the relevant Property.
2. Go to the

   Places

   tab and select the Place where you want to add Users.
3. Click

   Download Template.

   A CSV file will be automatically downloaded to your computer.
4. Add the email address, unit number, and expiry date of the Ring In User(s).
   • Only add Users who need access to this particular Place.
   • If you are adding a staff member, please enter “NA” or similar in the

     resident_aptnumber

     field.
   • If you are adding a staff member to the Amazon Key Property Manager Portal and do not have an expiry date for them, enter any date less than two years from the date of uploading the staff member’s information.
5. Save

   the file on your computer.
6. Click

   Upload CSV

   to upload the list of Users to the Amazon Key Property Management Portal.
7. Click

   Choose File

   and select the file you just saved to your computer.
8. Click to upload the file to the Amazon Key Property Management Portal.
   • To upload another User list for a different Place at your Property, repeat steps 1 to 8.

To assign Keys to existing Users:

1. Log in to the Amazon Key Property Management Portal and select the relevant Property.
2. Go to the

   Users

   tab.
3. Click on the Filter Users bar.
4. Click

   Place

   and select the relevant Place.
5. Select the top tick box next to

   Email

   to assign Keys to

   all Users

   in that Place

   or

   select individual email addresses to assign a Key to

   specific Users

   in that Place.
   • Note: Each email address you select will be assigned the same set of Key(s).
6. Click

   Edit.
7. Select the Key(s) you want the User to have access to.
8. Click

   Save Changes.

When you’ve finished adding Users and assigning Keys, you can see all the Users from a property along with their Unit Number, Place and number of Keys assigned under Users tab.