Quick Fix Guide

Start Here

• Reconnect / change your wifi

   
• Add another person to your account

   
• Not seeing videos in your account

   
• Change your phone number or email address
• Forgot password

   
• Ring Subscription Plans (subscribe to get videos)
• Track package

   
• Doorbell installation and wiring guides

   

Wifi, Battery and Power Issues 

• How to Reconnect to Wifi or Change Your Wifi Network
• How to Check your Battery Charge in the Ring App

   
• How to Charge your Battery

   
• Troubleshoot a Battery that's Draining too Fast

Login and Account Verification

• Forgot your Ring Account Password

   
• Getting an Authorization Code if You Lost/Don't Have your Previous Mobile Device
• Two Step Verification - What is it?
• How to Change Your Two Step Verification Code from Email to Text Message (SMS)

Ring App Features (Adding a Shared User, Live View, Notifications)

• How to Add Another Person (Shared User) to Your Ring Account (video)
• Live View Troubleshooting

   
• How to Use Motion Detection - Too Many or Not Enough Notifications

   
• Downloading and Updating the Ring App

   
• Mobile Device Compatibility and the Ring App
• Using Alexa to Control your Ring Doorbell or Security Camera

Managing Video Recordings

• How to Share and Download Videos (video)
• How to Adjust Your Video Storage Time

   
• Ring App is Having Trouble Showing Videos

Installation and Setup

• Links to Installation and Setup Videos

   
• Wiring Diagrams for Ring Doorbells

   
• Product Manuals

   

Ring Subscription Plan

• How to Subscribe to a Ring Plan
• Shipping and Order Tracking/Status

   

Shipping

• Tracking Your Ring Order
• Finding Your Order Status
• Canceling, Returning, Missing Items, and More
• What is Ring’s Return Policy?