Ring Alarm Base Station with the Keypad and Stick Up Cam on a console in a modern home

Ring Alarm Emergency Process

Understand the sequence of events when a Ring Alarm siren is triggered during an emergency, so you're prepared to get you and your family the help you need.

Ring Alarm Monitoring Center phone number

The Ring Alarm Monitoring Center will call you in an emergency, so you may want to add their number to your contacts on your mobile device.

833-209-2159

Learn more about calls from the Professional Monitoring Center.1

If your Alarm goes off

When something goes wrong and your system starts alarming, several things will occur: 

  • The Monitoring Center will call the primary emergency contact. If they cannot reach the primary emergency contact, they will call your secondary emergency contact. See below for more information on Emergency Contacts.
  • The Monitoring Center will ask you for your verbal password. If you provide the wrong password, they will dispatch the authorities. 
  • The Monitoring Center will ask you if everything is all right or if you want to have emergency responders dispatched to your home. 
  • Emergency responders will arrive at your home. When they arrive, they will make sure you and your family are OK and then check the premises.

Get more information on Professional Monitoring Emergency Response Plans. 

Emergency Contacts

If you're not available when an alarm occurs, the Monitoring Center will call your emergency contacts. These contacts can be a family member, friend, or neighbor whom you trust to act responsibly if an emergency occurs. 

When choosing your emergency contact, make sure they are willing and able to do the following things: 

  • They must answer the phone and provide a verbal passcode. 
  • They must be available to go to your address within 15-60 minutes (time varies depending on jurisdiction) if requested by the Police or Fire Department. 
  • They must have a key or otherwise be able to give the Police or Fire Department access to your home. 
  • They must be knowledgeable about how to operate and disarm your alarm system if directed to by the Police or Fire Department. 

Learn more about emergency contacts.

1
Professional Monitoring is an add-on plan that first requires a compatible Ring Home subscription. Both sold separately. Service available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
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