Receiving a Call from Ring’s Professional Monitoring Center
Ring’s professional monitoring center is focused on speed and accuracy to get you help fast. Strategic use of automation aids the monitoring center in shaving precious seconds off their response time when it counts the most.
What does this mean for me?
During your Alarm’s 7-Day Practice Period: When your alarm is triggered, you will receive an automated voice message but emergency services are not automatically dispatched. You can connect with a live agent if help is needed.
With professional monitoring,1 after the 7-Day Practice Period: When your home is professionally monitored, our monitoring center will begin calling your list of emergency contacts after the alarm sounds.
The goal is to reach a person as quickly as possible. If the agent identifies that the first contact’s phone is being answered by voicemail, they will set an automated recording to leave a message so the agent can immediately call the next contact on the list. The automated message will (1) advise the neighbor of the location and type of call, (2) ask them to return the call, and (3) leave a phone number. This allows the agent to call the next contact sooner.
What is the Ring Alarm Monitoring Center phone number?
Ring's Monitoring center phone number is 833-209-2159. We recommend that you and your emergency contacts save that number as a contact under the name “Ring Alarm” to increase the likelihood that someone will answer the call.
What happens after my Ring Alarm sends an emergency signal?
Depending on the type of emergency, there are different protocols in place. And with all types of alarms, you and your emergency contacts must remember the verbal password.
Burglar Alarm
Emergency contacts are called first before the emergency responders are dispatched. If any emergency contacts are reached, they can confirm the emergency or cancel a false alarm by telling the monitoring center the verbal password. If no emergency contacts can be reached, the monitoring center may leave automated voicemails and then dispatch the police. Disarming the alarm will trigger the monitoring center to cancel requesting dispatch.
Smoke/Fire Alarm (triggered by Smoke & CO Listener1 or First Alert Smoke/CO Alarm)
During an smoke alarm event, the Ring Monitoring Center will call your first emergency contact to confirm that an emergency has occurred and to request emergency response.
If the smoke and CO listener was accidentally triggered, you can cancel a smoke alarm by answering the first monitoring center call, by disarming your Ring Alarm Keypad,* or from the Ring app.*
Learn more about Emergency Response Plans
* Ring Alarm Keypad and In-app Fire Alarm response cancellation is not guaranteed and may still result in emergency response arriving at your location.
Carbon Monoxide (CO) Alarm1
Emergency responders are dispatched first, and cannot be canceled even in the event of a false alarm. Next, all emergency contacts are called. If any contacts can be reached, they are notified of the emergency. If none can be reached, the monitoring center may leave automated voicemails. Disarming the alarm will not stop the monitoring center from requesting dispatch.
Panic Alarm (Panic Button and Keypad Panic)
Your first emergency contact is called first and has the opportunity to cancel if it is a false alarm.
If you don’t answer the call, we will automatically dispatch emergency services, and then call the other emergency contacts on your list.
If you do answer the call, you must provide the verbal password for Ring Alarm. Then you can either confirm the emergency or let us know that it is a false alarm. This is the only opportunity you will have to cancel the panic alarm. Then your remaining emergency contacts will be called.
Duress
Duress is a silent alarm, with no alarms or notification calls to emergency contacts. When the monitoring center receives a Duress signal, they will immediately request police dispatch. Duress cannot be canceled.
Learn more about Duress and when to use it.
SOS2
Your first emergency contact is called first to have the opportunity to cancel if it is a false alarm. If the first contact does not answer/requests dispatch, then a dispatch request will be made. Both contacts will be called after dispatch request to be notified of the event if the first contact does not answer that first call.
Flood & Freeze Sensor3
Your primary contact will receive an automated call from the monitoring center. If the primary contact doesn't answer the phone, the second emergency contact will receive an automated call.
Don't Forget: You and your emergency contacts will be required to share the correct Verbal Password with the monitoring center to confirm their identity.
Get get more information on the emergency process.
Learn more about Professional Monitoring Emergency Response Plans.
Learn more about professionally monitoring your business.
To receive emergency calls in Do Not Disturb Mode
Putting your mobile device in Do Not Disturb (DND) mode is useful when you need peace and quiet, but it will keep you from receiving Ring Alarm emergency calls immediately.
Save the Ring Alarm monitoring center as a contact (833-209-2159) on your mobile device and remember to adjust your device’s settings to receive Ring Alarm emergency calls right away, even if your phone is in Do Not Disturb mode.
For iOS devices, visit the Ring Monitoring center contact screen and toggle Emergency Bypass On (see screenshots below):
For Android devices, navigate to Settings > Sound & vibration > Do Not Disturb and tap People. Tap “Calls” to choose who can interrupt in Do Not Disturb mode. If you choose “Starred Contacts,” remember to go to the Ring Monitoring contact screen on your mobile device and tap the star icon to ensure you receive emergency calls from Ring.
Note: Emergency calls are available for professionally monitored¹ Ring Alarm systems and will apply to numbers listed as emergency contacts.