How To Manage Ring Alarm Emergency Contacts

When an alarm signal is received, the monitoring center¹ will call your list of emergency contacts based off of the monitoring emergency response plan detailing who gets called and when.

Get the most out of your emergency contacts list by:

1. Listing yourself as the first emergency contact (to ensure you’re called first by the monitoring center).
2. Giving your emergency contacts Shared User access in the Ring app.
3. Adding people you trust to:

• Answer their phone and handle Alarm emergencies.
• Remember the verbal password and say it when asked in order to verify identity.
• Go to your home if assistance is needed.
• Unlock your home to give emergency responders access to your home if necessary.
• Use your Ring Alarm and disarm² it, if asked by authorities.

Important! Make sure to remember your verbal password and give it to your emergency contacts. Forgetting your verbal password will increase your chances of a false alarm.

How to add or update an emergency contact

Adding your first and second emergency contact is required during the initial setup of your Ring Alarm. You can go back and add a third emergency contact or update existing contacts’ information at any time.

To add and/or update an emergency contact to your list:

1. Open the Ring app.
2. Tap the

   Menu (☰).
3. Tap

   Settings.
4. Tap

   Monitoring.
5. Tap

   Emergency Contacts.
6. Tap

   First

    

   emergency contact

   or the contact who’s information you would like to update.
7. Input contact information.
8. Tap

   Save First Contact.

How to opt out of emergency contact

There is currently no option for neighbors enrolled in Alarm Calls (formerly Assisted Monitoring) or Alarm Professional Monitoring to opt out of being an emergency contact from the Ring app.

However, neighbors enrolled in Alarm Calls (formerly Assisted Monitoring) can opt of out being an emergency contact during the call with the monitoring center when an alarming event is triggered.

Note: Alarm Calls is not available for our customers in the US and Canada. If you are in the US or Canada, tap here to learn about Professional Monitoring.¹

To opt out of emergency contact by phone:

1. Answer the call from

   Ring Monitoring Center

   at

   833-209-2159

   during an Alarm emergency.
2. Press the number

   9

   on the keypad when prompted by the monitoring center to opt out of emergency contact.