Replacing your Ring Alarm Keypad (1st Gen)

Before you begin, make sure your Ring Alarm is disarmed.

Remove your Keypad (1st Generation)

1. Unplug the Keypad.
2. Find the Keypad you wish to remove in the Ring app
   • Tap

     menu (☰)

     .
   • Tap

     Devices

     .
     • You may see the Keypad listed, or you may need to tap

       Alarm Base Station

       , then tap the Keypad.
3. Tap

   Device Settings

   .
4. Tap

   Remove

   .
5. Press and hold the number 1 key on the Keypad for 5 seconds. The app will let you know the device was removed.

If unsuccessful, follow these steps to remove your Keypad (1st Generation)

1. Keep your Ring Keypad unplugged.
2. In the Ring app, tap

   menu (☰)

   .
3. Tap

   Set Up a Device

   .
4. Tap

   Security Devices

   .
5. Tap

   Keypads

   .
6. Tap

   Keypad.
7. Tap

   Device Settings

   .
8. Tap

   Advanced Options.
9. Tap

   Remove Failed

   .
10. Tap

    Remove

    then tap

    OK

    .
11. The app will let you know the device was removed.

Add your new Keypad (2nd Generation)

1. In the Ring app, tap

   menu (☰)

   at the top left.
2. Tap

   Set Up a Device

   .
3. Tap

   Security Devices

   .
4. Tap

   Keypads

   .
5. Tap

   Keypad

   .
6. Follow the in-app instructions to complete setup.
7. Mount the new Keypad in the same spot as your original Keypad, or choose a convenient location so you can arm and disarm easily as you come and go. You can rest the Keypad on a flat surface or install it on a wall with the bracket and screws included.