Moving home with your Ring Video Doorbell or Security Camera
Follow these steps to remove your Video Doorbell or Security Camera when moving home.
Before you begin
Turn the power off at the circuit breaker. Place any hardware that you remove into a plastic bag and tape it to the device, or put it back in the original box.
How to remove a Ring Video Doorbell faceplate
Use the screwdriver that came in the box with your doorbell to remove the security screw that holds the faceplate in place. If you lost the original screwdriver, you can get a new one from a Spare Parts Kit on Ring.com. The Spare Parts Kit includes a screwdriver, mounting bracket, security screws, and other parts you may need.
Identify which Ring Video Doorbell you have and its compatible accessories.
When to uninstall your Ring Video Doorbell or Security Camera
Even if you're not living at your old home, you may want to wait to uninstall your Ring Video Doorbell or Security Camera so you can continue using them while you move. If you have a Ring Protect plan and want to continue receiving videos, you'll need to keep your wifi service connected.
Your Ring Protect plan will not be automatically cancelled when you uninstall your Ring Video Doorbell or Security Camera. You must cancel your subscription plan in your Ring account, but be sure to download any videos you want before you cancel your plan.
Reinstalling Ring devices at a new home
You do not need to create a new location to set up your Ring Video Doorbell or Security Camera at a new address.
In the Ring app:
- Tap themenuin the top left corner
- TapSettings
- Update your previous address to your new address
- TapContinue
- Confirmyour new address
- Tap themenuin the top left corner again
- TapDevices
- Tap the device you want to set up
- Be sure to have the name of your new wifi network and password handy
- TapDevice Health
- TapReconnect to Wifi
- From theDevice Healthscreen tap the arrow in the top left corner
- TapMotion Settings
- Adjust your Motion Settings accordingly
- Once you’re reconnected to wifi, check Motion Settings and Motion Schedules to make sure they're customised for your new home.
Repeat the process for each Video Doorbell and Security Camera that you are reinstalling.
Troubleshooting
If you have trouble connecting to the Ring wifi network, follow our troubleshooting steps.
Leaving Ring Video Doorbells or Security Cameras behind when moving
If you want to leave a Ring device behind and transfer it to a new owner, you must remove the Ring Video Doorbell or Security Camera from your account to transfer ownership.
Important: Deleting the Ring app, physically uninstalling a device or cancelling a Ring Protect plan, does not automatically release ownership of the device.
Make sure you download any videos you might want before you remove the device from your account. Once you’ve removed the device from your account, your wifi network will be automatically disconnected and the device will no longer be connected to you or your account.
If you left Ring devices at your previous address, the new owner must download the Ring app, create their own account and install the devices on their account using their mobile device.
How to cancel your Ring Protect plan if you're moving
To cancel your Ring Protect plan, you need to sign in to your Ring account via Ring.com.
- Use the same email and password credentials that you use to sign in to the Ring app.
- When you reinstall a Ring device, you will have to re-enroll to a Ring Protect plan if you cancelled your previous plan.
Device ownership
The person that initially set up the Ring device in the Ring app is considered the device owner. The device owner is the only person that can cancel the Ring Protect plan. Shared Users cannot cancel a Ring Protect plan.
Device still registered to previous owner
When you try to set up a device that's registered to a previous owner, an automatic email will be sent to the previous owner prompting them to remove the Ring device from their account. This email delivery is immediate, but it can take the previous owners some time before removing the device. You can follow the prompts in the Ring app to take ownership of the Ring Video Doorbell or Security Camera.
If you purchased a Ring device from a private party or retailer and cannot set up that device because it already has an owner, try to get in contact with the seller or return it to the retailer.
If you try to set up a device you had at a previous address and you get a notification that the device is registered to another owner, check with other members of your household. The person that initially set up the device is established as the device owner. In order for you to set up the Ring device on your account, the device needs to be removed from the other person’s account.
Ask the device owner to follow these steps to remove a Ring Video Doorbell or Security Camera from their account in the Ring app:
- Tap themenuin the top left corner
- TapDevices
- Tap the device that needs to be removed
- TapDevice Settings
- TapGeneral Settings
- TapRemove This Device
Note: You can also use this process toremove Video Doorbells and Security Cameras that you may have replaced or discarded.
Important: If someone has deleted the Ring app but needs to remove a device, they can download the Ring app again, sign in with the same email and password they previously used, go through the account verification process and follow the steps above to release ownership.
How to delete your previous address in the Ring app
If you are not installing any Ring devices at your new location and want to delete your previous address:
- Open the Ring app
- Tap themenuin the top left corner
- TapSettings
- TapDelete Location
- You may need to scroll to see the red bin icon at the bottom of the screen.
If the previous owner of a Ring device is deceased
If the previous owner of a Ring device is deceased, Ring Customer Support can help you transfer ownership of the account.