Transfer Ownership of a Ring Device

Learn how to transfer or take over ownership of a Ring device. If your device has been reported stolen, contact Ring Customer Support.

Important: Cancelling a Ring subscription plan, physically uninstalling a device or deleting the Ring app will not release ownership of a Ring device. You can only remove devices in the Ring app, not on Ring.com.

How to transfer ownership of a device to someone else:

Note: Transferred Ring Devices will stay deactivate on your account until you delete the device from the account. Learn more about deactivated devices or deleting a Ring doorbell, camera, or smart light. Transferring a device does not cancel it’s Ring Subscription. Learn how to cancel the Ring Subscription.

To transfer ownership to another person, follow these steps to transfer or remove one or multiple devices on your account:

1. Open the Ring app to the main dashboard.
2. Tap the

   the menu icon (☰)

   in the upper left.
3. Tap

   Settings.
4. Under location details, tap

   Transfer Ownership.
5. Tap

   Create Request

   .
6. Tap

   Transfer devices to someone else.
7. Select the devices you want to transfer.
   1. You can only transfer 25 devices at a time.
   2. If transferring a Ring Alarm or Ring Smart Light Bridge, it will include all connected devices.
8. Tap

   Continue.
9. Enter the new owner’s email.
   1. You can skip this step if you do not know the new owner and just want to remove the device(s) from your account.
10. Confirm the information and devices and tap on

    Continue

    .
    1. If successful you will get a message that says the Device ownership has been transferred.

What do I do if somebody requested to take over my device?

When someone else requests to take over your device(s), you will receive a mobile notification and email about the request.

• Tap on the mobile notification or click on link in the email you will be taken to the Ring app or website to review the request and respond to it.
• You can also follow the below steps to respond to the device transfer in the Ring app.
• If you are not able to respond the request, the device(s) will automatically transfer after 15 days.
  • Any requests with a Ring Alarm, Ring Smart Light, Echo Bridge, or Sidewalk

    ¹

    devices will not automatically transfer and will be rejected after the 15th day.
• If you believe your Ring device has been stolen,

  learn more about theft protection

  .
• If you do not know why you have received the request to transfer ownership,

  contact Ring Customer Support.

To authorize a transfer request:

1. Open the Ring app to the main dashboard.
2. Tap

   the menu icon (☰)

   in the upper left.
3. Tap

   Settings

   .
4. Under location details, tap on

   Transfer Ownership.
5. Tap the

   New transfer request.
6. Select the devices you want to transfer to the new owner.
   1. Any unselected devices will be rejected from the request list.
7. Tap

   Continue.
8. Confirm the devices and tap

   Transfer
   1. If successful you will get a message that says Device ownership has been transferred.

To reject a transfer request:

1. Open the Ring app to the main dashboard.
2. Tap

   the menu icon (☰)

   in the upper left.
3. Tap

   Settings

   .
4. Under location details, tap on

   Transfer Ownership
5. Tap the

   New transfer request.
6. Tap

   Reject request.
7. Tap

   Reject.

If your Ring device is currently registered to someone else:

• If you purchased your device from a retailer, request to return and exchange it. And if unable,

  contact Ring Customer Support

  for assistance.
• If you purchased the device from someone or received it as a gift, ask the person you got it from to follow the steps above to transfer ownership of the device in the Ring app.
• If the previous owner is unavailable, you can follow the steps below to take over ownership of a device if you can't contact the previous owner.
• When your device shows as registered to another user but you're the original owner, make sure you're logged into the account used during initial device setup.

How to request ownership of a device if you can’t contact the previous owner:

To take over ownership of a Ring device from someone else, including someone who is deceased or medically incapacitated:

1. Open the Ring app to the main dashboard.

2. Tap Set Up a Device at the bottom of the screen.

3. Select the device category.
4. Scan the QR code on your Ring device.
   1. If the device does not have a QR code. Tap Other Options during setup, then tap Device has a barcode instead?, then scan the barcode.
5. Tap

   Request Ownership.
6. You will get a message that says This devices Location may include more Ring devices.
   1. Tap

      Request All

      to request the transfer of all the devices at the location.
   2. Tap

      Only This Device

      to request only the device you are trying to set up.

How to check the status of a device transfer

If you have requested a device transfer from someone else, you can follow the below steps to check on that request.

1. Open the Ring app to the main dashboard.
2. Tap

   the menu icon (☰)

   in the upper left.
3. Tap

   Settings

   .
4. Under location details, tap on

   Transfer Ownership.
   1. You will see any transfer request listed with the date of request and the status.
5. Tap the request for more information on the request.

What happens next?

If your request to transfer ownership is successful, you'll see a message saying Your request has been sent:

• We send the previous owner a series of emails and mobile notifications to tell them someone is attempting to take over their Ring device.
• The device will remain on the previous owner's account for up to 15 days. Within that time, they will be sent 3 emails about the transfer request. If this time elapses with no response from the owner, the device will be removed from their account.
  • Any requests with a Ring Alarm, Ring Smart Light, Echo Bridge, and Sidewalk devices will not automatically transfer after 15 days.
• We will send you a confirmation email and mobile notification after the device is ready to set up.
  • Tap on the mobile notification or click on link in the email to start the set up process for the transferred device(s)

If the device you’re trying to transfer is currently online, you’ll see a message saying it must be taken offline before you can set it up.

• Power off the device by disconnecting the power or removing the battery.
• It can take up to 24 hours after powering off before it is ready to be set up.
• Devices need to remain offline while the request is pending.
• It is not required for the device to be offline, if the device is connected by Backup Internet or Sidewalk.

If your device cannot be transferred for another reason, contact Ring Customer Support.

Note: Ring Customer Support cannot expedite requests to release devices.