Stolen Ring Devices
Was your Ring device stolen? Your device may be covered under warranty. Here are a few tips.
Immediately report the theft to the police.
Follow their instructions regarding what you should do until an officer arrives on scene to take your report. They may tell you not to enter your home just in case the theft of the Ring is part of a larger break-in.
Take pictures, but do not touch.
Don't remove or touch any damaged components that remain behind or disturb the ground around the location. By doing, so you may disturb potential evidence such as finger or shoe prints.
Request a copy of the police report.
You will need the police report in order for Ring to provide you with a free replacement device.
Submit a theft report to Ring.
Once Ring has verified the police report, Ring will provide a free replacement within 14 business days. See link at end of this article.
Important Notes Concerning the Ring Theft Replacement Policy
- The replacement of stolen Ring units is a courtesy service provided by Ring. Ring reserves the right to deny this service at any time due to suspected fraud, malfeasance, or any other cause.
- Notifications of device theft must be received within15 days of the date the theft occurred. Honoring the stolen item replacement policy subsequent to 15 days after the theft of a Ring device is solely at the discretion of Ring.
- Replacement devices offered under this policy are offered on a "like for like" basis. The replacement device will be the same make and model as the original stolen device.