Ring Alarm (2nd Gen) with the Keypad

Receiving Text Notifications When Alarm Is Triggered

Never miss an emergency when Ring Alarm is triggered by opting into text notifications from our monitoring center sent to your emergency contacts1 with Professional Monitoring2 (eligible Ring subscription required).

Understanding Text Messages for Ring Alarm

Text messages3 notifying you that an alarm event has happened will be sent from the monitoring center at 833-209-2159. The text message will give you the location where Alarm has been triggered and a link from alert.msahub.com where your emergency contact can cancel the alarm signal or request help from emergency responders.

If your emergency contacts don't cancel the alarm signal using the provided text link, you’ll still receive phone calls from the monitoring center. Canceling an alarm signal does not disarm your alarm system or silence the Alarm siren. The Ring Alarm Owner or Shared User must disarm the alarm in the Ring app or from the Keypad.

How to Receive Texts from the Ring Monitoring Center

To opt into texts message from our monitoring center:

  1. Open the Ring app.
  2. Tap the
    menu (☰).
  3. Tap
    Settings.
  4. Tap
    Monitoring
    .
  5. Tap
    Emergency Contacts
    under the settings section.
  6. Select the emergency contact that would like to receive SMS Texts.
  7. Check the box next to
    Receive Text Notifications.

Repeat these steps to opt into SMS text messages for each emergency contact. You can also opt into receiving texts from Ring when you first sign up for professional monitoring.2 Make sure you receive emergency text messages and calls from the Ring monitoring center when your phone is in Do Not Disturb (DND) mode by saving the Ring monitoring center phone number as a contact and setting it as an exception.

Opting out of monitoring center text messages.

Reply STOP at any time to the text message from the monitoring center to opt out of receiving notifications when Alarm is triggered. To start receiving text messages again, reply START to the Ring Monitoring Center phone number at 833-209-2159.

1 List yourself as the first emergency contact to ensure you are the primary point of contact when Ring Alarm is triggered.
2
Professional Monitoring is an add-on plan that first requires a compatible Ring Home subscription. Both sold separately. Service available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
3 Text messages from the Ring monitoring center are only sent for burglary alarms. You’ll still receive a phone call for a medical, smoke/CO, or other types of alarming events.
Last updated 1 month ago
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