A Professional Monitoring agent assisting Ring Protect subscriber over the phone.

Understanding Smoke Alarms with Professional Monitoring

Ring Alarm provides Smoke Professional Monitoring¹ for residential neighbors. Tap to learn why Ring does not offer Smoke Alarm Professional Monitoring for business locations.

To have smoke & CO monitoring,¹ you will need one of the following:

Frequently Asked Questions

How does Professional Monitoring¹ work with a Smoke or CO Alarm?

When your smoke alarm sounds in your home, a smoke alarm signal is sent to the monitoring center. The monitoring center will attempt to contact your first emergency contact. If no one answers, the monitoring center will request fire dispatch. Then, the monitoring center will attempt to call the emergency contacts to notify them that the fire department has been dispatched.

Can I cancel a Smoke Alarm?

You can cancel a smoke alarm by answering the first monitoring center call, disarming on your Ring Alarm Keypad within the first 30 seconds, or from the Ring app.

*Ring Alarm Keypad and In-app Fire Alarm response cancellation is not guaranteed and may still result in emergency response arriving at your location.

Who gets called before requesting the Fire Department?

We call your first emergency contact before requesting the fire department in order to give you the chance to cancel a false alarm. Since fire emergencies are critical and every minute counts, we only have time to make one phone call. Make sure that your first emergency contact will answer the monitoring center call.

Can I use Ring Alarm Smoke and CO Monitoring¹ at a business?

Ring cannot provide professional smoke and CO (carbon monoxide) monitoring at business locations due to strict local regulations across the U.S. and Canada. This means that neighbors who set up a Ring Alarm with professional monitoring¹ at a business or commercially-zoned address cannot be monitored for smoke or carbon monoxide by Ring.

What if I don’t disarm using the keypad or from the Ring app and I don’t answer the Monitoring Center Call?

If you can disarm your Ring Alarm within 30 seconds of the smoke alarm getting triggered, you should be able to stop the fire department from coming to your home, but there’s no guarantee. After 30 seconds, fire department dispatch is requested to your home.

Can I use Smoke and CO Alarms with Self Monitoring?

Yes. Your Alarm or Alarm Pro Base Station siren will sound locally in your home. You and your Shared Users will receive push notifications from the Ring app and e-mails about the event. Get to safety and call 911.

You can get this monitoring in any mode - Home, Away, and Disarmed. If there is no professional monitoring,¹ you’ll need to call emergency responders yourself.

¹ A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring Alarm licenses at: https://www.ring.com/licenses.

Last updated 6 months ago