Preventing False Alarms at Commercial Locations
False alarms can be expensive and disruptive, and we want to help you decrease the chance that you’ll experience one at your place of business.
The most frequently cited causes of false alarms at commercial locations are:
- Opening the door and forgetting to disarm* the Alarm.
- Not answering the phone when the monitoring¹ center calls.
- Not remembering the correct verbal password.
*Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.
In order to reduce the number of false alarms at your place of business we recommend that you and all emergency contacts follow these steps:
- Add the Ring monitoring center 833-209-2159 to your phone as a contact.
- Give the Ring monitoring center contact a unique ringtone so you never miss a call.
- Check in with your emergency contacts often to make sure that they remember the verbal password in case the monitoring center calls.
- If you use Do Not Disturb (DND) on your mobile device,make sure it is set it to receive emergency calls from the Ring monitoring center, even when in Do Not Disturb mode.
- Please make sure that anyone who works at your business knows that there is a Ring Alarm system, and can arm and disarm* it using a Keypad and/or Ring app.
Remember, if your emergency contacts forget the verbal password, the monitoring¹ center will not give them any indication that they got it wrong, and will instead dispatch emergency services or call other emergency contacts. Practicing the verbal password will help ensure that your contacts remember it and have the ability to cancel false alarms whenever needed.
¹ A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for a business or commercially zoned address. See Ring alarm licenses at: ring.com/licenses. Additional permit or false alarm fees may apply depending on your local jurisdiction. Additional charges may apply in areas that require permits or guard response service for alarm verification.