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Understanding router security settings
...Tip: To set a fixed address when setting up your Ring device, select Advanced Options during the setup. Cellular-based routers If you're using a hotspot or cell router, set it to IPv4 or IPv4v6 instead of IPv6. Changing your firewall settings If your Ring device still won't connect: Start...
Understanding Wifi extenders and mesh networks
...router is behind a sofa or in a cupboard, move your router. Move router from behind couch Move router out of closet The further away from your router a wifi device is, the further the signal has to stretch to reach it. You might have noticed that your wifi signal is strong when you’re close to...
What to do when your Floodlight Cam Wired Pro has troubles connecting to 5GHz wifi?
...100 and above. If you are having trouble connecting your Floodlight Cam Wired Pro to your router, we recommend changing the channel of your router or combining your 2.4GHz and 5GHz networks. For further information on combining your wifi networks or connecting your router to channel 100 or...
Fixing setup issues
...Learn more about firewalls and port forwarding . Unplug all Ethernet cables from your router, except the main internet connection between your router and modem or wall outlet. Test your internet connection by loading ring.com when connected to the same wifi network on your mobile device. Having...
Finding your Ring device’s transmit speed
...modem, then wait five minutes before rebooting affected Ring devices. Check your router and modem for loose or damaged cables. Ensure that your router and any wifi extenders you have are in an open space with a clear line of sight to your Ring devices. Ensure your router's software is up to date...
What to do when your Ring Wired Video Doorbell Pro (formerly Video Doorbell Pro 2) has troubles connecting to 5GHz wifi?
...Channels 36-64 are not available. If you are having trouble connecting your Ring Wired Video Doorbell Pro (formerly Video Doorbell Pro 2) to your router, we recommend changing the channel of your router or combining your 2.4GHz and 5GHz networks. For further information on combining your wifi...
What to do when your Ring Video Doorbell 4 has trouble connecting to 5GHz wifi
...36-64 are not available. If you are having trouble connecting your Ring Video Doorbell 4 to your router, we recommend changing the channel of your router or combining your 2.4GHz and 5GHz networks. For further information on combining your wifi networks or connecting your router to channel 100 or...
Understanding Power over Ethernet (PoE) and Power over Ethernet Plus (PoE+)
...Ring PoE devices need CAT5 cables or higher. Do PoE devices work with non-PoE routers? Yes. If you connect a non-PoE router to a PoE device it will provide networking as usual, but the device will need another source of power to work. Can do you mix...
Get ready to set up your Ring Video Doorbell
...connected to wifi by adjusting your router’s placement at your location. To ensure your router is giving off a clear signal: Make sure your wifi router isn’t blocked behind a sofa or in a cupboard. Move your router off the floor onto a coffee table. Move your router from behind sofa Move your...
Understanding wifi recommendations for Ring devices
...Things that can affect your wifi signal strength Wifi signals get weaker the farther you are from the router, and these objects can make signals even weaker: Walls made of brick, stucco, or metal Big objects like fridges or ovens Electronics Mirrors...