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Ring Alarm Base Station setup troubleshooting
...Alarm." This error may appear if the Ring app has difficulty connecting to the Base Station via Bluetooth, or if there is a Bluetooth or network error. The app will need to try to make the connection again. Tap the Try Again button. "Oops. Something went wrong." This error may appear if the Ring...
Troubleshooting issues using the Ring app
...Make sure you are only using the password reset link from the most recent Ring email. Sign-in issues If you see the "Cloud server unreachable” error message, try changing your network settings: Go to the settings on your mobile phone or tablet. If wifi is enabled, turn wifi off and try to sign...
Troubleshooting your Ring Intercom devices
...the setup process again. If you see this message while in testing mode, restart testing mode. Tap Test Again or the X in the top right of the error screen to restart testing mode. Tap Begin Testing. From your Ring Intercom device dashboard in the Ring app, you can restart installation by...
The Ring app and virtual private networks (VPNs)
...desktop computer. Some of the problems caused by VPN interaction with Ring services may include: Internet connection errors “406 - Not Acceptable” errors Blank videos Problems loading data or videos Why doesn’t Ring support VPNs? Due to the technical issues that VPNs can cause, and to maintain...
Getting started with Video Search
...the camera tile on your Dashboard. Why is Video Search not working as expected on some of my devices? If you are being presented with a No Results error screen, try making your search query more generic...
Resetting your password and signing in
...Delete any old password reset emails, then restart the process to receive a new email with a fresh security token. If you get Invalid Token error message: This can occur when you're attempting to use an older password reset email where the security token has expired...
Physically damaged devices
...the button edges, and remove any obstructions. Press the button down firmly and release. Repeat this step a few times. Battery hatch is open "error" in the Ring app If your Ring app shows an open hatch alert for your Spotlight Cam when it's closed, or if you can't close the hatch, follow...
Finding your Ring device’s transmit speed
...maintains a good connection to your local network. W4-05 If you receive a device offline message in the Ring app, follow the instructions on the error message to improve your Ring device’s connection...
Share your feedback with Ring
...helps our engineers understand what went wrong and improve the technology. Your feedback is extremely valuable for situations involving detection errors, incorrect video descriptions, or missed events that you expected the camera to catch...
Technical specifications for Ring Alarm devices
...the Z-Wave 868 MHz frequency. Ring Alarm devices designed for use in the US or Canada operate at 908 MHz and 916 MHz frequencies. You will see an error message in the Ring app if you attempt to set up a Ring Alarm system in a location for which it was not designed. Additionally, Ring Alarm...