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Troubleshooting battery performance
...in Ring devices are made to last for months between charges, but certain things can cause batteries to drain faster. Check battery level and power use You can check power settings in your Ring app to see if any features are draining your battery: Open the Ring app to the main dashboard...
Ring Business Features
...account warnings , and device health statuses Access from a central location in My Dashboard Helps identify and resolve issues quickly without checking devices individually How to Invite New Business Users: Open the Ring app and go to User Permissions. Tap Add a User. Enter the name and email...
Charging your Ring Security Camera batteries
...To extend battery life or avoid downtime during charging, you can purchase an additional battery or use a compatible Solar Panel . Checking Battery Level Check how much charge your battery has left by following these steps in the Ring app: Open the Ring app to the main dashboard. Tap more...
Troubleshooting account verification when signing in to Ring
...message with a code If you are not receiving the text message with your code, try these tips: Make sure you entered the phone number correctly. Check if you are signed in to Ring on any other devices that are receiving your verification codes...
Use Amazon Key Access (for residents and staff)
...It may take a few seconds for the Lock icon to appear on your screen after setup. If the icon does not appear, close and re-open the Ring app. Check the Location displayed at the top of your home screen (dashboard). Make sure it’s the same location where you set up Amazon Key Access...
Control your Ring Video Doorbell or Security Camera with Alexa
...in the Alexa app. If none of your Ring devices appear automatically, you can: Check if your device is already set up. Ask, "Alexa, discover my devices." Contact customer service for further assistance. You can check your account connection status and manage which Alexa devices have access to...
Managing alerts for Video Doorbells and Security Cameras
...Learn more about Smart Alerts . Advanced Settings: Enable Advanced Motion Detection to reduce unwanted alerts and choose how often your device checks for motion by adjusting the Motion Frequency . Learn more about Motion Settings. Motion Schedules: With Motion Schedules, you can schedule periods...
Resetting your password and signing in
...that your email address used when setting up your Ring account is correct. Search your email for the subject line: Set Up Your New Password Now . Check spam folders or other filters that might be active on your email account. Check for typos in your email address like ".con." If the login page...
Managing Locations for your Ring Alarm
...Ring cameras at both your home or holiday home, you could group these devices into "Home" and "Holiday Home" Locations. That way, when you want to check on the status of a camera or make an adjustment to the Ring Alarm system in your home, you only have to deal with the devices at that Location...
Turning colour night vision on or off in the Ring app
...can experience black, pink and other distorted video quality like night vision video captured during daytime hours. Here are a few things to try. Check your Ring device's signal strength. If your Ring device is far from your wifi router, it may be experiencing connection or video issues. Open the...