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Fixing setup issues
...Learn more about firewalls and port forwarding . Unplug all Ethernet cables from your router, except the main internet connection between your router and modem or wall outlet. Test your internet connection by loading ring.com when connected to the same wifi network on your mobile device. Having...
Understanding Z-Wave and mesh networks
...hub or access point in which all devices are connected. You are likely familiar with this network type already, an example is if you have one router (hub) and your wireless devices (spokes) connect to that router. Z-Wave devices create what is called a "mesh network." Unlike a traditional "hub...
Fixing offline devices
...the router firewall setting. Learn more about firewalls and port forwarding. Ring Alarm Base Stations Connect the Base Station directly to your router via ethernet cable. As a last resort, you can unregister the Base Station and repeat the initial setup process. Note: All Ring Alarm sensors will...
Using Motion Detection
...Move your Ring device closer to your router. Add a Chime Pro to your network. Consider a mesh network as a replacement for your existing wifi router...
What to do when your Ring Video Doorbell 4 has trouble connecting to 5GHz wifi
...36-64 are not available. If you are having trouble connecting your Ring Video Doorbell 4 to your router, we recommend changing the channel of your router or combining your 2.4GHz and 5GHz networks. For further information on combining your wifi networks or connecting your router to channel 100 or...
Fixing audio and video issues
...Using multiple routers with Ring: Having more than one wifi router can cause connection problems with Ring devices. Choose one of these fixes: Keep just one router, and remove the old one. Ask your internet provider or router manufacturer...
Installing Wired Video Doorbell Pro (3rd Gen) PoE
...On stucco, brick, or concrete, use a 6 mm (1/4 in) masonry bit to drill holes for the included wall anchors. 5. (Optional) If connecting to an in-home chime, route the doorbell wiring through the hole...
Ring Alarm Base Station setup troubleshooting
...We can’t connect to the internet." Your Ring Alarm Base Station can’t connect to the internet or can’t connect to Ring. Check your modem and router and make sure that your internet connection is working. If this doesn’t resolve the issue, try waiting a few minutes, then try again. "Connection...
Set up and install Ring Intercom Audio or Ring Intercom Video
...can use the one it suggests or make up your own. Learn more about Ring devices and your address. Connecting to wifi Make sure you are near your router and have your wifi password ready. Wait for your Ring Intercom device to enter setup mode. Tap The Light is Flashing Blue . For iOS, tap Join when...
Fixing offline Ring Alarm or Z-Wave devices
...so all lights turn off. Plug the device back in, and allow your network to come back online. Connect your Base Station directly to your router using an ethernet cable. Try multiple ports, and make sure the Ring Alarm is the only device connected via ethernet. How to reconnect offline Ring...