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Access a shared Entrance as an Auto-Verified Guest (for Auto-Verified Guests)
...unlock the shared Entrance(s) in the Ring app. To verify your presence, go to the property where you’ve been added as an Auto-Verified Guest and follow these steps: Note: If you're an iPhone/iPad user, make sure your device is up to date...
Understanding light patterns for Panic Button (2nd Gen)
...Failed to communicate Panic Button (2nd Gen) is not communicating with the Base Station. Green circle light flashing quickly for 10 seconds, followed by red circle light on for three seconds: Factory reset Panic Button (2nd Gen) has completed a factory reset...
Replacing the cable on your Door View Cam
...If you need to replace the cable that came with your Door View Cam, simply follow the instructions below. Note : Before you replace the cable, you will need to uninstall your Door View Cam, including the battery and tightening...
Installing your Hardwired Kit for Spotlight Cam Wired/Mount
...can be made much simpler with the Hardwired Kit for Spotlight Cam. This article will help you install your Hardwired Kit for Spotlight Cam. Simply follow the step-by-step instructions. 1. Turn off power at the consumer unit If you don’t know where your consumer unit is or how to turn off power to...
Understanding your Ring Intercom device's LED light patterns
...is in testing mode Green light fading in and out Call detection testing, call detected Solid blue light Firmware is updating Blinking blue light, followed by blinking white light Buzz detected at the entrance panel Solid blue light Intercom call started via Ring app or Alexa Blue light fading in and...
Safety and compliance information for Ring Motion Detector (2nd Generation)
...WARNING! Failure to read and follow these safety instructions before operation could result in fire, electric shock, or other injury or damage. WARNING! Your device should only be...
Installing Video Doorbell Pro Retrofit Kit
...Follow the steps below to replace a Ring Video Doorbell with a Ring Video Doorbell Pro using the Retrofit Kit: Uninstall your existing Ring Video...
Physically damaged devices
...error" in the Ring app If your Ring app shows an open hatch alert for your Spotlight Cam when it's closed, or if you can't close the hatch, follow these steps: Open your camera's hatch and take out the battery. Then reinsert the battery...
Theft protection for select Ring devices
...any time after your purchase, Ring will replace the stolen device at no charge to you. The remainder of this article contains the steps you should follow and important notes on eligibility requirements and limitations of this theft protection. Immediately report the theft to the police and request a...
Troubleshooting issues using the Ring app
...If you still cannot sign in, tap Forgot your password? and follow the instructions in the app to complete the password reset process. If you continue to receive the “Invalid email or password” message, try these...