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Fixing audio and video issues
...the problem is with your phone or tablet. Turn on permissions for Ring: Make sure your Ring app is allowed to use your device's microphone. You can find this option in your mobile device's settings. Turn on Audio Streaming and Recording: Tap Device Settings tile. Tap Privacy Settings . Toggle Audio...
Managing alerts for Video Doorbells and Security Cameras
...alerts If you are not receiving alerts, make sure that your Ring devices are online and Do Not Disturb is turned off on your phone or tablet. Find out more about troubleshooting notifications...
Payment method FAQ
...Debit cards ShopPay PayPal Google Pay What types of payments do you accept for Ring subscription plans? Credit card Debit card Apple Pay Google Pay Find out more here about adding, editing or deleting a payment method in the Ring app. Is there a warranty on Ring products? Yes. A limited warranty on...
SEPA payments for Ring plans in Europe
...cloud, so you can review, share, and save them at your leisure, for up to 180 days. If you previously tried to sign up for Ring plan but couldn’t find a compatible payment option, Ring has extended payment options for purchasing Ring plans in Europe. In addition to credit and debit cards, the...
Understanding Floodlight Cam and Spotlight Cam light patterns
...Your camera will display different light patterns according to the status of the device. Learn how to find out which camera model you have in the Ring app. Light patterns may be different if your security camera is offline. Learn how to reconnect your...
Installing your Stick Up Cam Battery (2nd Gen)
...versions of the Ring Stick Up Cam had a different mounting bracket. If you'd like to see what version of the Stick Up Cam, you have, you can find out in the Ring app. 1. Slide off the base cover 2. Charge the battery Make sure the provided battery is fully charged by plugging it into a USB...
Booking a professional installation with Amazon Home Services
...It depends on the circumstances of your cancellation. Please contact Amazon Home Services to find out whether you are eligible for a refund. How can I file a complaint about an installer? If you have a complaint about an AHS technician, please...
Hardwiring your Ring Video Doorbell
...5.2Vdc, 100mA or 109mA) Solar Panel (5Vdc, 380mA/480mA/800mA) Using incompatible power sources can damage your device and cause electric shock. Find out which video doorbell you have in the Ring app . In-home chime kit compatibility list for battery and Power over Ethernet (PoE) doorbells...
Ring Spotlight Cam Battery Installation
...hole. Step Six - Install the mounting bracket Note that the "arm" of the mounting bracket can face either up or down, so experiment until you find what you like best. Use the bracket to mark your holes. If installing on a masonry surface like stucco or brick, use the provided drill bit to make...
Safety and compliance information for Ring Indoor/Outdoor Power Adapter
...Number: E013-1A050250D5 Operating Temperatures: -20°C to 50°C Power Input: 100-240V 50/60Hz 0.5A Power Output: 5.0VDC 2.5A 12.5W Class II Equipment Find warranty information at: ring.com/warranty...