How to get Package Alerts

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Package Alerts are available on select Ring video doorbells and can alert you when there is a package in designated areas at your device. To start using Package Alerts, you will need a Ring Protect subscription and one of the following devices:

Find out which video doorbell you have in the Ring app.

Package Alerts work best with medium-to-large shipping boxes. Envelopes, tubes, small boxes, and food deliveries may not be detected. This feature also relies on Motion Detection, so make sure you have that feature turned on.

Motion detection for battery devices

Motion detection for hardwired devices

Turning on Package Alerts

  1. Open your Ring app.
  2. Go to
    Devices
    and select a compatible device.
  3. Select
    Motion Settings
    >
    Smart Alerts
    .
  4. Under the Package section:
    • To turn on and record your package deliveries, select the video icon.
    • Follow the instructions and create your Package Zone.
  5. To start getting package alerts, make sure you select the alert icon.
  6. Customise your Package Zone by following the on-screen prompts.
  7. Customise your Package Sensitivity by following the on-screen prompts.

Your settings have been changed for this device. To detect packages for your other devices, repeat steps 1-4 to enable this feature for those devices.

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Customising your Package Zone

A Package Zone lets you specify where you want your video doorbell to monitor for packages. For example, if your doorbell monitors your front yard and driveway for people and motion, you can set a zone specifically for packages.

To customise your Package Zone:

  1. Tap the
    menu
    (☰) on the top left of your Ring app.
  2. Go to
    Devices
    and select a compatible device.
  3. Select
    Motion Settings
    >
    Smart Alerts
    .
  4. Under the Package section, tap
    Customise.
  5. Follow the on-screen prompts to customise your zone.
  6. Select
    Done
    to save your changes.

Note: Deliveries must be left and set down within your Package Zone to be detected. Packages are detected most reliably when left within seven feet of your Ring device.

Review Package Events on your timeline

You can also review Package Events on your timeline, if you miss an alert or don’t have alerts enabled. To view your timeline, open your Ring app and select a device from your dashboard.

Note: Usually, when a package is detected, a Package Event is added to your timeline for you to review. However, if someone rings your doorbell or you start a Live View just after a delivery, you’ll see a Ring or Live View Event at that time instead.

Troubleshooting

Ring Video Doorbell Pro 2

The Ring Video Doorbell Pro 2 requires that your transformer supplies 16-24VAC (50/60 Hz, 40VA) to activate or use Package Alerts. If you have a lower-power transformer, you may need to change your transformer to get Package Alerts.

Purchase a Hardwired Transformer.

Ring Video Doorbell (2nd Generation) and Ring Video Doorbell 2

Low Motion Sensitivity can influence your Package Alerts accuracy. Try adjusting your Motion Sensitivity settings to the highest sensitivity:

  1. Tap the
    menu
    (☰) on the top left of your Ring app.
  2. Tap
    Devices
    .
  3. Tap your Ring Video Doorbell.
  4. Tap to
    Motion Settings
    >
    Motion Sensitivity
    .
  5. Change your settings to maximum sensitivity.

Note: This change can affect your device’s battery life and increase the number of notifications you receive.

Last updated 1 month ago