How to get Package Alerts

With Package Alerts, you can get notified when a package is detected in the field of view on select Ring doorbells.

This feature requires a compatible Ring Home subscription.

Setting up Package Alerts

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap

   Motion Settings

   .
4. Under Settings, tap

   Smart Alerts

   .
5. Under

   Package

   :
   • Tap the camera icon to turn Recording on or off
   • Tap the bell icon to receive Alerts when a package is detected.
6. If prompted, tap

   Turn on feature

   .
7. Read through the next few screens and tap

   Continue

   .
8. When prompted, tap

   Package Zone

   to adjust the zone where you want your doorbell to detect packages.
9. Set the detection boundary by moving the dots in your doorbell's field of view, then tap

   Done

   .
10. Tap

    Continue

    .

You will now see Package Alert markers on your Event Timeline.

Package Alerts work best with medium-to-large shipping boxes. Envelopes, tubes, small boxes, and food deliveries may not be detected.

Turning Package Alerts on or off

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap

   Motion Settings

   .
4. Under Settings, tap

   Smart Alerts

   .
5. Under

   Package

   :
   • Tap the camera icon to turn Recording on or off
   • Tap the bell icon to receive Alerts when a package is detected.

Adjusting your package detection settings

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap

   Motion Settings

   .
4. Under Settings, tap

   Smart Alerts

   .
5. Under Package, tap

   Customise

   .
6. Select

   Package Zone

   to adjust the zone where you want your doorbell to detect packages.
7. Select

   Package Sensitivity

   to adjust the setting for receiving unwanted Package Alerts or missing deliveries.
8. Tap

   Save

   .

Doorbells compatible with Package Alerts

This feature requires a compatible Ring Home subscription.

• Battery Doorbell Pro
• Battery Doorbell Plus
• Wired Doorbell Pro
• Wired Doorbell Plus
• Video Doorbell Wired 
• Video Doorbell 2, 3, 3 Plus, 4
• Video Doorbell (2nd Gen)
• Video Doorbell Elite

Help me find my doorbell model

Troubleshooting

Wired Doorbell Pro

Wired Doorbell Pro requires that your transformer supply 16-24VAC (50/60 Hz, 30-40VA) to activate or use Package Alerts. If you have a lower-power transformer, you may need to change your transformer to get Package Alerts.

Purchase a Hardwired Transformer

Video Doorbell (2nd Gen) and Video Doorbell 2

Low Motion Sensitivity can influence your Package Alerts accuracy. Try adjusting your Motion Sensitivity settings to the highest sensitivity:

1. Open the Ring app to the main dashboard.

2. Tap the more (•••) icon on the Video Doorbell camera preview.
3. Tap

   Motion Settings

   .
4. Under Settings, tap

   Smart Alerts

   .
5. Under Package, tap

   Customise

   .
6. Move the slider to the most sensitive.
7. Tap

   Save

   .

This change may affect your device’s battery life and increase the number of notifications you receive.