Video Doorbell setup guide

Follow these steps to set up your Video Doorbell in the Ring app.

Pre-setup: Charge your doorbell’s battery

Is your doorbell battery-powered? Even if you are planning to hardwire your doorbell to a power source, we recommend fully charging the battery before setting it up in the Ring app.

If you’re setting up a wired doorbell, you can go to step 1.

Learn how to charge your Video Doorbell's battery

Download the Ring app

1. On your mobile device, go to the

   App Store

   (for iOS devices) or the

   Play Store

   (for Android devices).
2. Search for Ring.
3. Download and install the Ring app on your mobile device.

Alternatively, visit ring.com/app on your mobile device.

Create (or log in to) your Ring account

If this is your first Ring product, you will be asked to set up an account.

To set up an account:

1. Open the Ring app.
2. Select

   Create Account

   .
3. Follow the in-app instructions to create a new account.

Learn more about creating a Ring account

Set up your doorbell

Setting up a wired doorbell? You’ll need to physically install your doorbell first, before setting up in the Ring app. Follow the instructions in the app, the user manual, or see Ring’s installation guides for more help.

Scan the QR code

1. Open the Ring app to the main dashboard.
2. Scroll to the bottom and tap

   Set Up a Device

   .
3. Select

   Doorbells

   .
   • Can’t find QR code? Tap the help icon (?) and select your device model to help you locate the QR code.
4. Locate the QR code on the back of the device, or under the removable faceplate.
5. Tap

   I’m Ready to Scan

   and scan the QR code with your mobile device. A green square will appear when successfully scanned.
   • If the QR code doesn’t scan, tap Other Options and try scanning the barcode or enter the QR PIN manually.

Add your location and choose a name

1. If prompted, choose if you want to allow Location Services to enter your address.
2. Enter your address information and confirm, or select a previously entered address.
3. Select a default name for your doorbell, or tap

   Custom

   to create one.

Connect to wifi

1. Have your wifi password ready.
2. Press the setup button on the device. The light on the doorbell will begin to spin.
   • For Ring Video Doorbell (1st and 2nd Gen):

     The button is on the back of the device.
   • For all other doorbells:

     The button is on the front of the device.
3. Tap “The white light is spinning” button and join the Ring network.
   • iOS: Tap Join when the Ring app asks to join the Ring wifi network.
   • Android: Your device should automatically connect to the Ring wifi network.
4. When connected to your Ring device’s network, select your wifi network.
5. Enter your wifi password.
6. If necessary, your Ring device will update to the latest compatible software which could take a few minutes. Please do not ring the doorbell, as it may delay the update.
7. While it's updating, you can continue setup in the Ring app to customise your device settings.

Troubleshooting doorbell setup

My doorbell is not connecting to my wifi network.

• Check to make sure you are entering the correct wifi password.
• Make sure your Ring device is not too far from your wifi router.
• Confirm there are no large appliance or thick walls between your wifi router and your Ring device (this can cause a poorer connection between the two).
• The doorbell communicates its issue with a light pattern. Take note of that light pattern and

  see our flashing light patterns guide

  for more information.

I don’t see my wifi network on the list.

• Ensure you have a 2.4 GHz wifi network available. All Ring doorbells can connect to 2.4 GHz wifi network, and some can connect to both 2.4 GHz and 5 GHz (dual-band).
• Try resetting your doorbell by pressing and holding the setup button for 10 seconds. Allow 1 minute for the doorbell to boot up.

My doorbell is not going into setup mode.

• If you’re using a battery-powered doorbell, make sure the battery is full charged.
• Try resetting your doorbell by pressing and holding the setup button for 10 seconds. Allow 1 minute for the doorbell to boot up.

If you are still having trouble with setup, please contact Customer Support.