Get more from your Ring Intercom
Always know who was at your door.
Whether you're busy at work or simply weren't fast enough—Ring Protect has your back. Review missed intercom calls in the app up to 180 days, from package delivery updates to neighbour messages.
Frequently Asked Questions
Am I eligible for a Ring Protect plan?
After you set up your Ring device (doorbell, camera, alarm or intercom) then you are eligible to purchase a Ring Protect Plan. Before you set up a device, you can review what plan would work best for you. A trial of Ring Protect starts immediately when you set up your device unless you have an existing plan at your location. This way you can use the benefits while you decide what plan is best for you.
I am having trouble subscribing? What do I do?
We are here to help! First, make sure you have set up a device at your location. If you were not the person that set up the device, and you are a shared user on the account, please ask the device owner to login to their account on Ring.com to subscribe. Learn more.
Is a Ring Protect Plan required to use my Ring products?
No. Your Ring products provide certain features (such as Intercom Calls, Quick Replies, Virtual Keys) without a plan. We recommend subscribing to a plan to get the most out of your devices with video recording and other advanced features.
Can I try Ring Protect before I subscribe?
Yes. A trial of Ring Protect starts when you first set up your Ring doorbell, camera, alarm or intercom (unless you have an existing plan at your location). Some retailers may offer special promotions with different trial periods.
What happens when I add a new Ring device?
With Ring Protect Multi or AI Pro, all devices at a residential address are automatically covered. If you currently have a Solo subscription and want to add more devices at the same address, you can upgrade to Multi or AI Pro to cover additional devices and take advantage of our most advanced features.
I have Ring products at more than one address. Does one Ring Protect Plan cover them all?
No. You’ll need to subscribe to a separate Ring Protect Plan for each address you want to cover.
Can I manage my Ring devices from multiple mobile phones or tablets?
Yes. Every Ring device can be monitored and managed in the Ring App by an unlimited number of mobile phones and tablets, as well as by signing in to Ring.com on a computer.
Which forms of payment are accepted for Ring Protect Plans?
Ring only accepts digital credit or debit card payments and any other payment methods offered through our website Ring.com. We do not accept any payments in the form of cash, check, or money order. Any such payments sent to our address will be returned to you, and you will be instructed to subscribe and pay for Ring Protect Plans online. Payments that are mailed to Ring may cause a lapse in your plan coverage. If you do not subscribe and pay for a Ring Protect Plan online within your trial period, or prior to the expiration of your existing subscription plan, you will lose your stored video recordings, and they will not be retrievable.
I have a Solo, Multi, or AI Pro subscription. How can I redeem the 10% discount?
Simply log in to your Ring.com account and add eligible Ring products to your cart. The discount will be automatically applied to your order total. Terms and conditions apply. Discounts are not available in certain countries where devices are not sold through Ring.com.
What are the terms to the 10% discount?
You can receive 10% off select products at Ring.com. Please view our terms and conditions here.
How long do my videos stay in my Ring account?
Your Ring audio and/or videos are stored in the cloud for up to 180 days for doorbells and home cameras. Manage your video storage time through the Control Center.
Do I need my landlord's permission to install Ring Intercom?
Your residence may have rules limiting the installation and use of Ring Intercom and some of its features. Please check and ensure you comply with any applicable rules. Learn more.
I don’t live in an apartment building but I have an intercom system, will Ring Intercom products work for me?
Yes. Ring Intercom products work with compatible intercom systems, enabling you to speak to visitors via Two-Way Talk, unlock your building entrance, share Ring Intercom functionality with members of your household and activate Auto-Verify for Amazon Deliveries, all from the Ring app. Having a Ring Intercom Video? Then you will be able to see also who is at your buidling door. Click here to check if your intercom is compatible.
Do Ring Intercom products record or store my conversations?
No. By default Ring Intercom products do not record or store conversations. If you want to have your audio and video recordings available, you will need to have a Ring subscription. You can learn more on the respective product pages of Ring Intercom Audio and Video.
Do I need a Ring Protect Plan to receive notifications?
No. Standard notifications are available without a Ring Protect plan.
1. Your Ring motion event videos in the cloud are stored temporarily, up to 180 days (depending on user's storage settings). Changing your video storage time will only affect videos that are recorded after you adjust your storage time setting.
2. Terms and conditions apply. Discount may not be available in certain jurisdictions where devices are not sold on Ring.com.
3. “Eligible Ring Devices" are Ring devices covered by an active subscription plan that includes extended warranty coverage, if the Ring device was under the 1-year manufacturer's warranty period at the time you added the device to your plan.
4. A compatible Ring Subscription required, (sold separately). Alarm Cellular Backup uses a third-party carrier.
