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Using Chime Pro Placement Test to optimise your wifi
...it gets a strong wifi signal from your router, and is able to extend this to your Video Doorbells and Security Cameras. How to run the Placement Test Open the Ring app. Tap the menu (≡) on the top left. Tap Devices . Select the Chime Pro that you want to check. Tap Chime Pro Network. If you have...
Understanding wifi recommendations for Ring devices
...tests in two places: next to your router and where your Ring device is. Connect your mobile device to the same wifi as your Ring device. Turn off any virtual private network (VPN) connections. Open a Web browser on your mobile device and go to speedtest.net . Click on the Go button to start the test...
Finding your Ring device’s transmit speed
...This speed test is measured in megabits per second (Mbps) and runs periodically to make sure your Ring device maintains a good connection to your local network. W4...
Fixing Ring Skill issues in the Alexa app
...about fixing offline devices . Test Live View in the Ring app or on ring.com. If you encounter the same issues outside of Alexa, the cause of the issues could be unrelated to Alexa. Learn more about fixing video issues . Make sure your Alexa device is online by testing other Alexa functions. Other...
Troubleshooting notifications from Ring
...If you are not receiving notifications from Ring on your phone or tablet, or they are delayed, here are steps to fix that. You can test if you are receiving notifications on another phone or tablet by triggering an event and checking the other device for alerts. Review your Ring...
Fixing offline devices
...strong enough where you put the device. Then make sure your internet is fast enough by testing your internet speed online. Learn more about signal strength, internet speed requirements, and performing speed tests. Set up your Ring device to another network, such as a guest network or using a 2.4...
Use Bird's Eye Zones for more relevant Motion Alerts
...Tap the zone and drag the circles to define a new area. Rename the zone and tap Done . Tap Continue . Tap Start test to test your Bird's Eye Zones, then tap Confirm to complete setup. Note: The technology that powers Bird's Eye Zones may be affected by weather changes...
Using Retinal Tuning
...Tuning is enabled in your device settings. Confirm your compatible Ring subscription is active. Update to the latest version of the Ring app . Test viewing in different lighting conditions. Compare footage with the feature turned on and off...
Using light settings for Ring Security Cameras
...Motion Zones for Lights setting to cover more area. Unresponsive lights If your lights will not turn on, check whether the device is online, and test other features such as Live View and Motion Detection to make sure it’s responding. If the light issue continues: Make sure the device has a...
Troubleshooting unresponsive devices
...t enter Setup Mode when you press the setup button. Troubleshooting steps If your device is unresponsive, try the following steps. Make sure to test your device after each step: Battery-powered and solar devices Learn how to check whether your device is offline. If the device is online in the...