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Troubleshooting notifications from Ring
...Ring while Do Not Disturb is on. Reboot your phone or tablet: Power down your device completely, and then power it back on. Once your phone or tablet has restarted, test your Ring notifications by pressing the doorbell button or triggering the motion sensor on your Ring camera. Uninstall and...
Downloading and updating the Ring app
...To view and manage your Ring devices, open this link on your phone or tablet ring.com/app and download the latest version of the Ring app. The Ring app requires iOS 17 (or higher), or Android 9 (or higher). If your mobile...
Using the Ring Unlock widget
...from the home screen of your phone or tablet. Ring Unlock widgets appear as tiles on your home screen. They display the name and image of the Ring device you select during the widget setup process. How to set up a Ring Unlock widget Apple iOS phones and tablets For iOS, see Apple's How to add and...
Fixing audio and video issues
...need faster internet speeds. Learn more about wifi recommendations for Ring devices . Restart your phone or tablet: Turn off your phone or tablet for 30 seconds, then turn it back on. Virtual private network (VPN): Turn off any virtual private networks on your phone or tablet. Update the...
Using video end-to-end encryption (E2EE)
...Note: If you lose your smartphone or tablet or get a new one, you can use the passphrase to set up a new mobile device and view your encrypted videos. Without the passphrase, you will not...
Troubleshooting issues using the Ring app
...process. If you continue to receive the “Invalid email or password” message, try these steps: Clear the cache and cookies on your mobile phone or tablet’s browser. Attempt to sign in on a different mobile phone or tablet. “Invalid Password Reset Token” error: Request a new password reset link. Make...
Using Geofence
...mode is off on your smart phone or tablet. Background data: Enable background data and battery usage for the Ring app on your smartphone or tablet, disable data saving settings...
Understanding your billing and order history
...On a smartphone or tablet: Tap the menu (≡) on the top left. Select Billing History or Order History . To download an invoice in your billing history as a PDF, select View...
Turning on push notifications for Ring.com
...we don’t support push notifications for Incognito Mode, or on mobile/tablet browsers. You can still receive notifications on your mobile device or tablet with the Ring mobile app . How to turn on push notifications Log into your Ring account. Click the Push Notifications tile on your dashboard...
Setting up two-step verification for Ring
...verification If you choose to verify using an authenticator app, you will need to open the selected authenticator app on your enrolled phone or tablet every time you sign in to your Ring account to get a new six-digit code. Note: You can only use the enrolled device to sign in. If you get...