Understanding your billing and order history

Learn how to view and manage your billing and order history.

Viewing your billing and order history

As the account owner, you can access your billing and order history on Ring.com. Your billing history shows subscription charges like Ring Home plans, while your order history allows you to view all orders you've placed on Ring.com. Learn how to manage Ring.com orders.

Note: Billing and order history are not available in the Ring app.

Access your billing history and order history

1. Log in to your Ring account

   .
2. On a computer: Hover over

   Account

   at the top right. On a smartphone or tablet: Tap the

   menu (≡)

   on the top left.
3. Select

   Billing History

   or

   Order History

   .

To download an invoice in your billing history as a PDF, select View Invoice.

Unexpected charges in your billing history

If you see unexpected charges on your account, check your subscription renewal dates and confirm how many subscriptions you have.

1. Log in to your Ring account

   .
2. On a computer: Select

   Plan

   . On a smartphone or tablet: Tap the

   menu (≡)

   on the top left, then tap

   Plan

   .
3. Verify your subscription renewal dates, and confirm your total number of subscriptions is accurate.

Note: If you see multiple subscription charges, it could be because you have multiple devices with Basic plans starting on the same date.

If you have questions about your billing history, contact our Customer Support team.

Failed payments

If your payment fails, Ring will automatically try to charge your card again. However, if the charge continues to fail, your subscription will be cancelled 21 days from the first failed payment date.

To resolve failed payments, complete these steps.

• Update or correct your card information.
• Try using a different card.
• Contact your bank if problems persist.

Changing the currency type

If your account shows the wrong currency, contact our Customer Support team for help changing your currency.

To change the currency, Ring’s Customer Support team will need to cancel your plan. Save any videos you want to keep prior to contacting support. Learn more about how to download your Ring videos.