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Resetting your password and signing in
Troubleshooting Tips If you did not receive the password reset email: Confirm that your email address used when setting up your Ring account is correct. Search your email for the subject line: Set Up Your New Password Now . Check spam folders or other filters that might be active on your email account. Check for typos in your email address like ".con." If the login page keeps reloading after clicking “Create Password” in the reset email: Clear the cache and cookies in your browser. Try using incognito mode, private mode, a different browser, or a different device.
RecommendedResetting your password and signing in
...to reset your password and enhance your account security. Watch the video guide for resetting your password and signing in Do not share your password with anyone. No Ring employee, Customer Support Associate or Community Manager should ever ask you for your password. Resetting password Reset your...
Reset or power cycle your Ring device
...your Ring devices. Factory reset If you need to factory reset your doorbell, camera, or Chime, follow the steps below. After performing a factory reset, you might need to set up your device again in the Ring app. Doorbells: Hold the setup button for 20 seconds, then release. Cameras: Hold the...
Understanding doorbell light patterns
...is in an active call and the speaker is enabled. Blue circle light flashing slowly: Factory reset The video doorbell is performing a factory reset. This pattern applies to all battery-powered video doorbells except Door View Cam. Blue circle light flashing followed by white light circling...
Fixing setup issues
...Factory reset your device If you continue to experience setup issues, try performing a factory reset on your device. Learn how to factory reset or power cycle your device. Important note: If you continue experiencing setup issues after trying these steps, contact Ring Support for...
Troubleshooting unresponsive devices
...transformer matches the device's requirements. Use only Ring-branded adapters. Check the installation guide to verify correct hardwiring. Factory reset the device . You'll need to set it up again afterwards...
Fixing offline devices
...reset your doorbell for 30 seconds while not connected to the charger. Your doorbell should turn back on after completing these steps. Factory reset or power cycle your Ring device If your device remains offline, or is not responding, perform a factory reset or power cycle your device before...
Troubleshooting issues using the Ring app
...cookies on your mobile phone or tablet’s browser. Attempt to sign in on a different mobile phone or tablet. “Invalid Password Reset Token” error: Request a new password reset link. Make sure you are only using the password reset link from the most recent Ring email...
Using light settings for Ring security cameras
...re having issues with your Security Camera lights, you might need to adjust your settings in the Ring app or reset the device. Flickering lights If the lights are flickering, try resetting or power cycling your device. If the issue continues, check your power source. Lights turning on and off...