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Reset or power cycle your Ring device
...your Ring devices. Factory reset If you need to factory reset your doorbell, camera, or Chime, follow the steps below. After performing a factory reset, you might need to set up your device again in the Ring app. Doorbells: Hold the setup button for 20 seconds, then release. Cameras: Hold the...
Resetting your password and signing in
...to reset your password and enhance your account security. Watch the video guide for resetting your password and signing in Do not share your password with anyone. No Ring employee, Customer Support Associate or Community Manager should ever ask you for your password. Resetting password Reset your...
Troubleshooting unresponsive devices
...transformer matches the device's requirements. Use only Ring-branded adapters. Check the installation guide to verify correct hardwiring. Factory reset the device . You'll need to set it up again afterwards...
Fixing audio and video issues
...then plug them back in. Factory reset or power cycle your Ring device: If your device remains offline, or is not responding, perform a factory reset or power cycle your device before performing a new setup. Learn more about how to perform a reset or power cycle on your device. Using multiple...
Understanding doorbell light patterns
...is in an active call and the speaker is enabled. Blue circle light flashing slowly: Factory reset The video doorbell is performing a factory reset. This pattern applies to all battery-powered video doorbells except Door View Cam. Blue circle light flashing followed by white light circling...
Fixing offline devices
...reset your doorbell for 30 seconds while not connected to the charger. Your doorbell should turn back on after completing these steps. Factory reset or power cycle your Ring device If your device remains offline, or is not responding, perform a factory reset or power cycle your device before...
Fixing setup issues
...Factory reset your device If you continue to experience setup issues, try performing a factory reset on your device. Learn how to factory reset or power cycle your device. Important note: If you continue experiencing setup issues after trying these steps, contact Ring Support for...
Using light settings for Ring security cameras
...re having issues with your Security Camera lights, you might need to adjust your settings in the Ring app or reset the device. Flickering lights If the lights are flickering, try resetting or power cycling your device. If the issue continues, check your power source...
Ring Video Doorbell Pro setup mode
...pressing the button firmly and releasing it immediately without holding it down. Your Video Doorbell Pro isn't receiving power. Performing a hard reset If the light on your Video Doorbell Pro does not light up and flash and your doorbell has power, you can try performing a hard reset. To perform a...
Transfer ownership of a Ring device
...reset the device by holding the setup button for 20 seconds. Doing so will reset the device to its factory settings and will disconnect it from the internet. It can take up to 24 hours after powering off or factory resetting the device before it is ready to be set up. Devices need to remain offline...