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Showing results for failed-internet
Fixing setup issues
Setup failed: Distance from wifi router or special characters in the wifi name If your Ring device is far away from your router, use a wifi extender, such as Chime Pro , or a mesh router to improve the wifi signal strength. Remove special characters from your wifi network name (e.g. apostrophes, spaces, !, @, #, $, %, &). Setup failed: Unable to connect to internet Adjust firewall, ports, and protocols on your wifi router. Learn more about firewalls and port forwarding . Unplug all Ethernet cables from your router, except the main internet connection between your router and modem or wall outlet.
RecommendedFinding your internet upload speed
...as additional Ring cameras, phones, laptops, tablets, and gaming consoles. If your internet upload speed is poor, we recommend contacting your internet service provider to upgrade your internet plan or troubleshoot your slow upload speed. You can also reboot your router and modem, then wait five...
Fixing setup issues
...spaces, !, @, #, $, %, &). Setup failed: Unable to connect to internet Adjust firewall, ports, and protocols on your wifi router. Learn more about firewalls and port forwarding . Unplug all Ethernet cables from your router, except the main internet connection between your router and modem...
Understanding Floodlight Cam and Spotlight Cam light patterns
...in the wifi name. Learn more about fixing device setup issues here. Blue light flashing Setup failed The camera connected to the wifi but was not able to reach Ring’s servers or the internet. Learn more about fixing device setup issues here. Green light turning on for one second, then off...
Understanding doorbell light patterns
...setup failed due to an issue with the wifi password. White light flashing left side: Setup failed The video doorbell was able to connect to wifi but could not reach Ring’s servers or the internet. Blue light spinning in a circle clockwise: Doorbell pressed The video doorbell button was...
Understanding Chime light patterns
...Trying to connect Blue circle light flashing Setup failed The device is unable to connect to the home wifi network due to an incorrect wifi password being entered. Alternating red and green circle light No internet Red circle light flashing Failed wifi connection Solid red circle light Overheat...
Fixing offline devices
...light patterns and audio cues from the device as it reconnects. If the reconnection fails, use our guide for resolving setup issues . Improving connectivity If your device keeps disconnecting from the internet, try these tips: Make sure the device is powered on and has a strong battery (for...
Understanding Outdoor Cam and Stick Up Cam light patterns
...Common causes include distance or special characters in the wifi name. Green light is flashing for 3 minutes. Battery, Plug-In, or Solar Setup failed The camera could not connect to the home wifi network. Common causes include distance or special characters in the wifi name. Blue light is...
Understanding Indoor Cam and Pan-Tilt Indoor Cam light patterns
...failed The camera could not connect to the home wifi network due to an incorrect wifi password. Red light flashing. Indoor Cam (1st Gen) Setup failed The camera could not connect to the home wifi network. Common causes include distance or special characters in the wifi name. Blue light flashing...