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Showing results for factory-retries
Troubleshooting unresponsive devices
...or transformer matches the device's requirements. Use only Ring-branded adapters. Check the installation guide to verify correct hardwiring. Factory reset the device . You'll need to set it up again afterwards...
Understanding doorbell light patterns
...light: Active call The video doorbell is in an active call and the speaker is enabled. Blue circle light flashing slowly: Factory reset The video doorbell is performing a factory reset. This pattern applies to all battery-powered video doorbells except Door View Cam. Blue circle light flashing...
Understanding Indoor Cam and Pan-Tilt Indoor Cam light patterns
...then stopping for half of a second. Factory reset is complete Blue light flashing quickly for five seconds, then staying solid for five seconds. Factory reset is complete Red light flashing quickly for five seconds, then the device reboots. Indoor Cam (1st Gen) The siren is activated Blue light...
Reset or power cycle your Ring device
...Learn how to factory reset and power cycle your Ring devices. Factory reset If you need to factory reset your doorbell, camera, or Chime, follow the steps below. After performing a factory reset, you might...
Understanding Floodlight Cam and Spotlight Cam light patterns
...Siren is activated Red light turning on and off quickly Boot up White light flashing very quickly for one second, then turning off and repeating Factory reset Blue light is flashing quickly for five seconds, then the device reboots...
Fixing audio and video issues
...your wifi: Unplug your wifi router and modem for 30 seconds, then plug them back in. Factory reset or power cycle your Ring device: If your device remains offline, or is not responding, perform a factory reset or power cycle your device before performing a new setup. Learn more about how to...
Fixing offline devices
...connected to the charger. Your doorbell should turn back on after completing these steps. Factory reset or power cycle your Ring device If your device remains offline, or is not responding, perform a factory reset or power cycle your device before performing a new setup. Learn more about how to...
Fixing setup issues
...Factory reset your device If you continue to experience setup issues, try performing a factory reset on your device. Learn how to factory reset or power cycle your device. Important note: If you continue experiencing...
Transfer ownership of a Ring device
...Doing so will reset the device to its factory settings and will disconnect it from the internet. It can take up to 24 hours after powering off or factory resetting the device before it is ready to be set up. Devices need to remain offline whilst the request is pending. Check the status of a device...
Understanding your Ring Intercom's LED light patterns
...light Intercom call started via Ring app or Alexa Blue light fading in and out Camera is booting up Solid light until bootup is complete, blue Factory restore Red light flashes on/off, then solid for five seconds...