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Use Amazon Key Access (for residents and staff)
...each Entrance will have its own separate tile. To unlock a specific Entrance, tap the tile. If you don’t see a Lock icon on the dashboard: It may take a few seconds for the Lock icon to appear on your screen after setup. If the icon does not appear, close and re-open the Ring app. Check the...
Amazon Key Access troubleshooting for property managers
...unplug it for 60 seconds and plug it in again. Verify that all cables and connections are secure and properly aligned. Please note: The device can take up to 10 minutes to re-establish connection). Make sure the internet connection is stable. If your Amazon Key Access controller is disconnected...
Installing Stick Up Cam Pro
...Use the following steps to install your Stick Up Cam Pro Battery, Solar, or Plug-In. You can combine battery and plug-in to take advantage of Dual Power mode. Watch the video guide for installing a Stick Up Cam Pro Battery or Solar Watch the video guide for installing a Stick...
Managing permissions for users
...Create a Ring Account . Tap Settings . Tap User Permissions. Tap Pending Invites . Tap Accept or Decline the invitation. Important note : It might take up to 15 minutes for shared access to show in your Ring app. What Customer Support can see If you contact Customer Support, associates can see...
How Ring protects your accounts from a third party (non-Ring) data breach
...a third party (non-Ring) breach, and published online. This article will explain why you received this message and any actions you will need to take...
Lithium-ion battery safety
...or under heavy objects. When charging, set the battery and power adapter in an open space away from combustible material. Don't open or otherwise take apart a battery or its power adapter...
Using the Ring app: features and functions
...and address or to delete a Location. Devices : This option brings you to a list of each device set up at this location. History : This control takes you to Event History, where you can see a list of recent events at your location. Control Centre : The Control Centre lets you manage multiple...
Replacing the cable on your Door View Cam
...cable into the port on the rear of the outdoor assembly. Pull gently to make sure the connection is secure. Tuck the end of the cable into the tube Take the connector at the end of the new cable and tuck it into the tube. This will protect the cable and make inserting your Door View Cam through the...
Physically damaged devices
...an open hatch alert for your Spotlight Cam when it's closed, or if you can't close the hatch, follow these steps: Open your camera's hatch and take out the battery. Then reinsert the battery...
Safety and compliance information for Ring Video Doorbell Pro
...device is not waterproof and as such should not be submerged in water; doing so could cause injury to yourself, others or damage to the device. Take care when installing your device. Do not install your device outside during a rain or lightning storm, as doing so could greatly increase the risk...