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Fixing offline devices
...If your Ring device keeps disconnecting, first check if your wifi signal is strong enough where you put the device. Then make sure your internet is fast enough by testing your internet speed...
Proper positioning for your Stick Up Cam Wired
...Standard power or PoE Your first consideration when choosing where to place your Stick Up Cam is how you're going to power it. Your Stick Up Cam Wired comes with a new feature...
Physically installing your Stick Up Cam Elite
...physically installing it. Click here for instructions on setting up your Stick Up Cam Elite in the Ring app. 1. Slide off the bottom cover The first step in installing your Stick Up Cam is sliding off the bottom cover. Use the orange Ring screwdriver included in your box to remove the security...
Troubleshooting unusual peepholes during Door View Cam installation
...Common door dimensions The first thing to check when making sure you can install a Door View Cam are the dimensions and potential obstructions on the door itself. The diagram...
Ring Video Doorbell Pro setup mode
...mode by pressing and releasing the small button on the right side of the doorbell. Note: The device will automatically go into setup mode the first time it receives power. Frequently asked questions What is setup mode? When any Ring product is in setup mode, it broadcasts a temporary Wi-Fi...
How to install your Ring Video Doorbell Pro with a hardwired transformer
...doorbells aren’t rated for use with a 24 VAC transformer. 1.1 Turn off power at the fusebox Since you’ll be working with high-voltage electricity, first turn off the main power switch on your fusebox or consumer unit. 1.2 Locate your existing doorbell transformer Your transformer is most likely in...
Video Descriptions, Single Event Alert (beta) and Unusual Event Alert (beta)
...This grouping feature only works when Single Event Alert is turned on. Videos are arranged chronologically, with the most recent event appearing first in each group. Single Event Alert: Similar videos that happen around the same timeframe will be automatically grouped in your Event History to...
Turning on push notifications for Ring.com
...notifications Log into your Ring account. Click the Push Notifications tile on your dashboard. Toggle on Web Push Notifications. If it is your first time turning on notifications for this browser, you may receive a request from your browser to grant approval to Ring.com Scroll down to choose...
Installing Spotlight Cam Plus or Pro
...Use provided cable clips to secure any cables to your wall. Use a 6 mm drill bit to pre-drill holes in the wall and insert the provided anchors first if installing on a masonry surface, like stucco or brick...
Installing your Wired Video Doorbell Pro (formerly Video Doorbell Pro 2)
...Be sure to feed any excess wiring back into the wall first. If you used the wire nuts, push them through the hole as well. **Note:**Do not use any screw other than the included long mounting screws when...