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Protect your personal data privacy and security
...your account password or entire credit card number. We do ask you for some information to verify your account when you contact us, so we can be sure you are the account owner. This information might include: Your name. The last 4 digits of the credit card you have on file with us. Your physical...
Two-way communication through Amazon Echo devices
...Live View is enabled. To make sure Live View is working for your device in the Ring app: Tap on the device you are testing. Tap Live View to make sure it's working. To enable your device in the Alexa app on your mobile phone: Open the Alexa app . Tap Devices. Tap Settings. Tap your Ring device...
Troubleshooting power mode
...If you are using only a battery or Solar Panel to power your device: To ensure your battery doesn’t drain too fast, make sure your device is in Battery Mode. In the Ring app: Open the Ring app to the main dashboard. Tap more (•••) on the camera you want to access. Tap your...
Fixing audio and video issues
...For Ring Indoor Cam, you can rotate the video in the Ring app: Tap Video Settings . Toggle Rotate Video . Troubleshooting Event History Make sure you have an active Ring plan to view events: Events that happen while a plan is not active are not recorded and cannot be viewed if you subscribe...
How to install your Ring Video Doorbell Pro with a hardwired transformer
...mains and secondary wires. Insert the wire ends into each clamp-down terminal, and tighten each connection with a small Phillips screwdriver. Make sure that each wire is securely clamped for a solid connection...
Arming and disarming your Ring Video Doorbell and Security Cameras with Alexa
...your Ring system, check the following: Verify your Ring subscription is active. Check that Disarm by Voice is toggled on in device settings. Make sure you're speaking clearly...
Using light settings for Ring security cameras
...Lights not turning on with motion If the lights are not activating when motion is detected, check the following: Make sure you're testing when it's dark. If it is already bright, the camera will not turn on the lights. Try adjusting your motion and light settings, such...
Installing Ring Door View Cam
...to make sure your Door View Cam doesn't rotate freely. Once secure, check the outdoor assembly. It may shift slightly while tightening, so make sure it's level. 11. Plug in the connector. Gently pull the cable taut, then press the connector into the port on the indoor assembly. 12...
Troubleshooting account verification when signing in to Ring
...for faster sign-in. Not receiving the text message with a code If you are not receiving the text message with your code, try these tips: Make sure you entered the phone number correctly. Check if you are signed in to Ring on any other devices that are receiving your verification codes. If you...
Passwordless sign-in using passkeys
...or the PIN you use to unlock your device. Learn more about passkeys on iOS Learn more about passkeys on Android How to set up a passkey Make sure you have updated your Ring app to the latest version and the latest version of your default browser, and that you have screen lock enabled on your...