Troubleshooting power mode

Learn how to troubleshoot power mode issues and switch between Wired Mode and Battery Mode to optimise the performance of your Spotlight Cam Pro, Spotlight Cam Plus, Stick Up Cam Pro or Stick Up Cam (3rd Gen).

Things to check

If you are using only a battery or Solar Panel to power your device: To ensure your battery doesn’t drain too fast, make sure your device is in Battery Mode. In the Ring app:

1. Tap

   menu (☰)

   .
2. Tap

   Devices

   .
3. Select the device you want to update.
4. Tap

   Device Settings

   .
5. Tap

   General Settings

   .
6. Tap

   Power Mode

   .
7. Select

   Battery Mode

   .

If you are using a third-party power adapter: To ensure your device functions properly and avoid shutdowns, check that your power adapter meets the minimum wattage requirements for your device:

• Spotlight Cam Pro and Spotlight Cam Plus: 5VDC, 18W
• Stick Up Cam Pro and Stick Up Cam (3rd Gen): 5VDC, 12.5W

Otherwise, switch to Battery Mode (using the steps above). If you are using a Ring Power Adapter or Hardwired Kit: To ensure your device functions properly and avoid shutdowns:

• Unplug the connector and clean away any water or dust that may be causing a weak connection.
• Make sure the connector is firmly inserted.
• Check that your Power Adapter or Hardwired Kit isn’t damaged.

Things to try

If you are using a battery, Solar Panel or third-party power adapter: To use your device in Wired Mode for optimum performance, purchase a Ring Power Adapter or Ring Hardwired Kit. Ring Power Adapter and Hardwired Kit compatibility

• Indoor/Outdoor Power Adapter (USB-C)

  (Spotlight Cam Pro, Spotlight Cam Plus and Stick Up Cam Pro)
• Indoor/Outdoor Power Adapter (Barrel Plug)

  (Stick Up Cam (3rd Gen))
• Hardwired Kit for Cameras

  (Spotlight Cam Pro and Spotlight Cam Plus)

Low Power Mode

Your device may temporarily switch to Low Power Mode if it’s in Wired Mode but doesn't have a valid mains or hardwired power source. In this case, the Ring app will automatically optimise some feature settings to conserve energy. These settings can only be changed once the device is connected to a valid mains or hardwired power source, or if you manually switch to Battery Mode.

Auto-optimised features in Low Power Mode

• Motion Sensitivity

  : Optimal level
• Snapshot Capture Frequency

  : Every 1 hour
• Video Recording Length

  : Auto
• Light Brightness

  (Spotlight Cam Plus and Spotlight Cam Pro only): Optimal level
• Light Schedules

  (Spotlight Cam Plus and Spotlight Cam Pro only): May be paused
• Motion Zones

  (Stick Up Cam (3rd Gen) only): Reduced field of view
• Pre-Roll

  (Stick Up Cam (3rd Gen) only): Turned off