Set up Ring In (for Property Managers)

As a property manager, learn how to set up Ring In at your property in the Amazon Key Property Management Portal.

Useful terminology

Property: A location comprised of one or more Places. Place: A building or group of homes or an area within a Property that has its own individual Entrance(s). Entrance: A door or gate that controls access to a Place or to the Property. Key: A virtual key your staff and residents can use to access specific Entrances with Ring In. User: Any person (resident or staff) who can access Ring In-enabled Entrances at your property using the Key(s) assigned to them.

Log in to Amazon Key Property Management Portal

Log in to Amazon Key Property Management Portal with the email address that was provided to your Ring In Customer Success Rep.

Note: This email address needs to be registered on Amazon.com. If this email is not registered, click on Create your Amazon Account on the portal log in page to create a new account. After you log in to the Portal, click Go to the Property Management Portal.

Set up Ring In

On the portal homepage, you will see the properties where Ring In is installed. Select the property where you want to set up Ring In and follow the instructions.

Step 1: Create Key or use Default Key

If the selected property has only one Ring-In enabled Entrance, you do not need to create a new Key. There is a Default All Access Key already created for you that you can assign to all your residents. You can go directly to Step 2: Add Residents and assign Keys. If you have more than one Ring-In enabled entrance at your property, you can create new Key(s) that can be used for different entrances. To create a new Key:

1. Go to the

   Keys

   tab.
2. Click

   Create

   .
   • Enter a Key name and provide a description for the Key.
   • Select the Entrance(s) you want to be unlocked with this Key.
   • If at least of the selected Entrance(s) has a “Ring In Panel”, you can select the Entrance(s) that the residents can share with their trusted guests. If you do not want any entrance to be shared, do not select any entrance.
   • Note

     : When residents share an entrance with a guest, the guest can unlock that entrance from their own Ring app within the schedule determined by you.
   • Click

     Next.

     If you see a pop-up

     Allow users to share access

     , it means that you have not yet allowed your residents to share access with guests.
   • Check

     Allow users to share access to guests at this property

     . Then click

     Update

     .

     Learn more about the feature and how to manage guest access at your property
3. If you want to create an access schedule for the guests for the shared entrances, select the entrance and click

   Create Schedule.

Note: You can set up to three different schedules per Entrance. Click on Create Schedule every time you want to create a new schedule. These access schedules are only for residents’ guests and not for the residents. After setting access schedules, click Next to review all information. Then, click Create Key.

When you add a new Key, it will appear in the Keys tab. To make changes to a Key, select it, then click Modify and Edit. To delete a Key, select it, then click Modify and Delete.

Step 2: Add Residents and assign Keys

After you have the required virtual Keys in the portal, you need to add residents’ information to the portal and assign them the Key(s). Please ensure that you assign at least one Key to each resident. Important: Collect all your residents’ email addresses, unit number and move-out date before proceeding. To bulk add all your residents and staff to the portal:

1. Go to the

   Places

   tab and select the

   Place (building)

   where you want to add Users.
2. Click

   Download Template.

   A CSV file will be automatically downloaded to your computer.
3. Open the file and add the email address, unit number, and expiry date (apartment move-out date) of the residents who you want to add to this Place.

   Notes:

   If you are adding a staff member, please enter “NA” in the

   resident_aptnumber

   field. If you are adding a resident/staff to the portal and do not have an expiry date for them, enter any date less than two years from the date of uploading the user’s information.
4. Save

   the file on your computer.
5. Click

   Upload CSV

   to upload the list to the portal.
6. Click

   Choose File

   and select the file you just saved to your computer.
7. Click

   Upload

   to upload the file to the portal.
   • To upload another list for a different Place at your Property, repeat steps 1 to 6.

To assign Key(s) to the residents and staff you have added:

1. Go to the

   Keys

   tab and select the Key(s) you want to assign to Users. Next, click

   Assign

   .
2. Click on the Filter Users bar.
3. Click

   Place

   and select the appropriate Place.
4. Select the top tick box next to

   Email

   to assign Keys to

   all Users

   in that Place

   or

   select individual email addresses to assign a Key to

   specific Users

   in that Place.
   • Note:

     Each email address you select will be assigned the same set of Key(s).
5. Click

   Assign.

Note: You can update user details and change the Keys assigned to them at any time. Simply go to the Users tab, select their name from the list, and click Edit. This is the end of the Ring In set up process in Amazon Key Property Management Portal. After you finish set up, your residents will receive an email from Ring Team with instructions for how to set up Ring In on their mobile device and start using Ring In. If you have questions or need assistance, contact Ring In Customer Support. Important: Remember to delete the User’s information from the Amazon Key Property Management Portal if the user is no longer eligible to access the entrances in your property. After your Ring In set up is completed, you may want to add new residents to the portal when they move in to the property.

To add a single resident/staff and assign them Key(s):

1. Go to the

   Users

   tab.
2. Click

   Add

   .
3. When the pop-up window called

   Add New User

   appears, enter the new User’s details.
   • In the

     Email

     field, enter the User’s email address.
   • In the

     Place

     field, select the Place the User needs access to from the dropdown menu.
   • In the

     Unit

     Number field, enter the User’s unit number. If you’re adding a staff member, enter “n/a” in this field.
   • In the

     Expiry Date

     field, enter the lease end date for residents.

     Note:

     If you’re adding a staff member, enter any date less than two years from the date of uploading the staff member’s information.
   • In the

     Keys

     field, select the Keys you want the User to have access to.
   • Click

     Add User

     to add the User to the Key(s).