How do I know if Ring Intercom is compatible with my intercom?

To check whether your existing intercom is compatible with Ring Intercom devices, visit the Compatibility Checker on ring.com.

Do I need my landlord's permission to install Ring Intercom?

Your residence might have rules limiting the installation and use of Ring Intercom and some of its features. Please check and ensure you comply with any applicable rules.

I don’t live in an apartment building but I have an intercom system, will Ring Intercom work for me?

Yes. Ring Intercom devices will work with compatible intercom systems. The Ring Intercom Audio will enable you to speak to visitors via Two-Way Talk, while the Ring Intercom Video will enable you to speak and see visitors through video streaming on the Ring app. The Ring app will allow you to unlock your building entrance, share Ring Intercom functionality with shared users and activate Auto-Verify for Amazon deliveries, all from the Ring app.

Does Ring Intercom record or store my conversations?

No. By default, Ring Intercom devices do not record or store conversations or videos.

Can Ring Intercom link to my other Ring devices? Yes. With Linked Devices, your Ring Intercom devices can work with other Ring products to expand your visibility and awareness. Supported devices include Ring video doorbells, security cameras and Chime. You can configure which devices are linked and how they respond when someone calls you via the intercom. When a visitor calls you via your building's intercom, you can set your doorbells or cameras to record and lights to activate. If you have a Ring Home Plan, your Ring videos from linked devices will show in your Event History as a Linked Event. The Intercom devices can be linked to a Chime device through the app. Once connected, users will hear notifications from the Chime when a visitor calls their unit.

Do I need a Ring Home Plan to receive notifications?

No. Notifications are available without a Ring Home plan.

Can I also enable direct access to my apartment for visitors or delivery drivers?

No. Ring Intercom only allows you to unlock the entrance to your apartment building, not your apartment itself.

My intercom opens multiple common entrances, will I be able to open them all through the Ring app?

It depends on the brand and model of your existing intercom system. We recommend that you use the compatibility checker to confirm whether your intercom system supports this functionality.

Does Auto-Verify for Amazon Deliveries mean that my packages are left in the lobby of my building?

No. If you have activated Auto-Verify for Amazon Deliveries, your packages will continue to be delivered according to the preferences you have set in your Amazon account. More information about Auto-Verify for Amazon Deliveries.

If I have a Ring Intercom Video, will I be able to see who is at the building entrance?

With the Ring Intercom Video and a compatible existing video Intercom system, you will be able to see, speak to and hear your visitors from the Ring app and from Alexa compatible devices when you receive a call.

Do Ring Intercom products work on smartwatches? Yes, you can manage your Ring Intercom products directly from your wrist using an Alexa-enabled smartwatch. Enjoy hands-free access control even when your phone isn't handy, for ultimate convenience.

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