Managing permissions for users

As a Ring account owner, you can assign permissions to your shared users at each location, giving you more control over device access and what they can do, including choosing specific devices to share. No subscription is required to add shared users and Alarm Guest Users.

Manage permission levels in the Ring app to:

• Delegate access to employees, family, and friends
• Grant temporary access to configure or set up Ring devices
• Control who can view, change, or manage devices

You can assign one of three permission levels for family, friends, and employees: Limited, Standard, or Advanced. Existing shared users will automatically be reassigned to the Standard level and will retain their existing device access. To change an existing Standard user's permission level, you may need to remove them and send them a new invite.

The Professional installer level lets you provide access to someone to set up, configure, or troubleshoot devices. The installer's access will automatically be removed after 48 hours unless you manually remove it sooner.

Compare user permission levels

Granting user permissions

You can easily invite family, friends, employees, or installers to access your locations in the Ring app.

To grant user permissions for family, friends and employees in the Ring app:

1. Open the Ring app.
2. Tap Settings.
3. Tap

   User Permissions.
4. Tap

   Invite User.
5. Tap

   Family, friend or employee

   .
6. Enter the new user's:
   • Name
   • Email address
7. Select the locations the user will be added to.
8. Select the devices the user will be added to.
   • If you are adding someone as an Advanced user, you'll need to select

     Share all current and future devices at selected locations

     .
9. Select the permission level you want to grant the new user: Advanced, Standard or Limited.
10. Tap Continue.
11. Review the locations and associated permissions for the new user.
12. Tap

    Send Invite

    .

After being invited, the user will receive an email with instructions to join and access the selected location(s). If the user does not have the Ring app, they will be prompted to download it during the invite email.

To grant user permissions for installers in the Ring app:

1. Open the Ring app.
2. Tap Settings.
3. Tap

   User Permissions.
4. Tap

   Invite User.
5. Tap

   Professional installer

   .
6. Enter the new user's:
   • Name
   • Email address
7. Select the locations the user will be added to.
8. Tap

   Send invite

   .

Removing shared users

1. Open the Ring app to the main dashboard.

2. Tap the menu (☰).

3. Tap

   Settings

   .
4. Tap

   User Permissions

   .
5. Review the list of users to locate the user to be removed.
6. Tap

   Delete

   under the user.
7. The user will be removed from all locations and associated devices.
   • To remove

     user from a specific location:
     • Review the locations list.
     • Tap

       Remove

       under the location you want to remove the user from.
     • The user will be removed from the location and the associated devices.

Adding an Alarm Guest User

Guests can only be added to accounts with a Ring Alarm. Guest Users can arm and disarm the Alarm system and lock and unlock connected locks by entering their assigned access code.

To add an Alarm Guest User:

1. Open the Ring app to the main dashboard.

2. Tap the Alarm Base Station tile under Devices.
3. Tap

   Alarm Base Station Settings

   .
4. Tap

   Guest Users.
5. Tap

   Invite User

   at the bottom of the screen.
6. Enter the user's details.
7. Create the Base Station access code:
   • Enter a 4-digit code.
   • Re-enter the 4-digit code.
8. Tap

   Continue.
9. Tap

   Close.

Important note: To remove an Alarm Guest User, tap on the user's name and tap Remove.

Accepting an invitation

You will receive an email invitation from Ring. The invitation is valid for 14 days. Users receiving the invitation must create their own Ring account if they do not have one or sign into their account to accept the invitation and gain access to your location(s) and devices.

To accept an invitation:

1. Open the invitation email from Ring and tap

   Accept Invite

   .
2. Sign in to your Ring account.
   • For new users, select

     Create a Ring Account

     .

3. Open the Ring app to the main dashboard.

4. Tap the menu (☰).

5. Tap

   Settings

   .
6. Tap

   User Permissions.
7. Tap

   Pending Invites

   .
8. Tap

   Accept or Decline

   the invitation.

Important note: It might take up to 15 minutes for shared access to show in your Ring app.

What Customer Support can see

If you contact Customer Support, associates can see:

• Your assigned permission level.
• The location’s status.
• Any permission level restrictions that may impact your ability to perform certain actions.