Troubleshooting Ring Alarm Pro Base Station Stuck on Cellular Backup or 24/7 Backup Internet
Learn how to return your Ring Alarm Pro Base Station back to normal when it’s stuck on Alarm Cellular Backup¹ or 24/7 Backup Internet¹ after a power or internet outage.
To use this feature, you'll need to subscribe to Ring Protect Pro and enroll in Alarm Professional Monitoring.
Troubleshooting Ring Alarm Pro stuck on Cellular Backup¹
Alarm Cellular Backup is a feature that allows you to continue receiving alarm protection when there is no internet access, no 24/7 Backup Internet¹ data left, or when running on internal battery. It is a valuable feature when you have a power or internet outage by avoiding having your Alarm Pro go offline.
If your power has come back on or internet has been restored and your Ring Alarm Pro Base Station doesn’t switch back to your internet network, follow these troubleshooting steps:
- If there was a power outage, confirm that the power is back on and your Alarm Pro Base Station is now re-connected to a working AC power source. If you don’t have the option to plug your Alarm Pro Base Station into a working AC power source, you can use a.
- Confirm that you have a working internet connection:
- If you are going to use an ethernet connection, make sure your Alarm Pro Base Station and modem are connected via ethernet and that the ethernet cords are properly plugged into the devices.
- If you don’t have the option to connect your Alarm Pro Base Station to a working internet connection, you can use use 24/7 Backup Internet¹. Compatibleprovide you with 3GB of monthly data and you can opt in to receive Extra Data.
- Reboot your modem or MRC by powering off for two minutes and then back on if your home internet connection is not working or contact your Internet Service Provider.
- If you check the above steps and the Pro Base Station is still not connected to the internet (if the wifi LED on the back of your Pro Base Station is not green, it is not connected to the internet), reboot your Pro Base Station.
- Quicklypress and release the reset button at the back of the device with a paper clip or similar tool.
Troubleshooting Ring Alarm Pro stuck on 24/7 Backup Internet¹
When you experience an internet outage at your home, it’s important to keep your Ring Alarm Pro running seamlessly. 24/7 Backup Internet¹ allows you to keep your Alarm Pro Base Station connected until your internet is back online.
Once your internet service is restored, your Alarm Pro Base Station should resume its normal connection. If it continues to stay stuck in 24/7 Backup Internet¹, there are a few actions you can take to troubleshoot this issue.
If after internet is restored and your Alarm Pro Base Station is still stuck in 24/7 Backup Internet¹, follow these troubleshooting steps:
- Reboot your modem / MRC (modem router combo) with the Ring Alarm Pro connected.
- Power off your modem for at least 2 full minutes.
- Power on the modem first and make sure it’s online prior to plugging in the Ring Alarm Pro.
- Swap ethernet ports on modem and/or Ring Alarm Pro.
- Ensure that the ethernet cable between the Ring Alarm Pro and the modem isn't frayed and is in good condition. Replace with a new ethernet cord if necessary and again, make sure that the Ring Alarm Pro is properly connected to the modem. Additionally, it's best to make sure the Ring Alarm Pro is the only device connected to the modem via ethernet.
- Confirm that you have an active internet connection at the modem or upstream router. Connect a device like a laptop or desktop to the modem or router and see if the internet is reachable.