Understanding your billing and order history

Learn how to view and manage your billing and order history.

Viewing your billing and order history

As the account owner, you can access your billing and order history on ring.com. Your Billing History shows Ring subscription charges, while your Order History allows you to view all orders you've placed on ring.com. Learn how to manage ring.com orders.

Important note: Billing and order history are not available in the Ring app.

Access your billing history and order history

To access your billing and order history:

1. Sign in to your Ring account

   .
2. On a computer: Click

   Account

   at the top right. On a smartphone or tablet: Tap the

   menu icon (≡)

   on the top left.
3. Select

   Billing History

   or

   Order History

   .

To download an invoice from your billing history as a PDF, select View Invoice. If your subscription was purchased on Amazon, select View on Amazon.

Unexpected charges in your billing history

If you see unexpected charges on your account, check your subscription renewal dates and confirm how many subscriptions you have.

1. Sign in to your Ring account

   .
2. On a computer:

   Select Plan

   . On a smartphone or tablet: Tap the

   menu

   icon (≡)

   on the top left, then tap

   Plan

   .
3. Verify your subscription renewal dates, and confirm your total number of subscriptions is accurate.

Important note: If you see multiple subscription charges, it could be because you have multiple devices with Solo plans starting on the same date.

Virtual Security Guard

If you opted in to Extra Events, they are billed separately from your Ring subscription plan and your Virtual Security Guard subscription (at the end of each billing cycle). You can opt in or out of Extra Events at any time by visiting your Ring account.

If you have questions about your billing history, contact our Ring Customer Support team.

Failed payments

If your payment fails, Ring will automatically try to charge your card again. However, if the charge continues to fail, your subscription will be canceled 21 days from the first failed payment date.

To resolve failed payments:

• Update or correct your card information.
• Try using a different card.
• Contact your bank if problems persist.

Changing the currency type

If your account shows the wrong currency (like CAD instead of USD), contact our Ring Customer Support team for help changing your currency.

To change the currency, Ring’s Customer Support team will need to cancel your plan. Save any videos you want to keep before contacting support. Learn how to download your Ring videos.