Search Results for Ring Help
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Downloading and updating the Ring app
...app If you are unable to download or install the latest version of the Ring app, here are some things to check: Make sure that your smartphone or tablet is connected to wifi. Check the network settings on your smartphone or tablet to confirm wifi connectivity. Restart your smartphone or tablet...
Troubleshooting notifications from Ring
...Ring while Do Not Disturb is on. Reboot your phone or tablet: Power down your device completely, and then power it back on. Once your phone or tablet has restarted, test your Ring notifications by pressing the doorbell button or triggering the motion sensor on your Ring camera. Uninstall and...
Using the Ring Live View Widget
...right from the home screen of your smartphone or tablet. Ring Live View widgets appear as tiles on your home screen, with each widget displaying the name and image of a chosen device. How to set up a Live View widget Apple iOS phones and tablets For iOS, see Apple's How to add and edit widgets on...
Using the Ring Unlock Widget
...from the home screen of your phone or tablet. Ring Unlock widgets appear as tiles on your home screen. They display the name and image of the Ring device you select during the widget setup process. How to set up a Ring Unlock widget Apple iOS phones and tablets For iOS, see Apple's How to add and...
Managing alerts for Ring Alarm
...Ring.com, you can control which Alarm Alerts you receive and whether you get them in your email, as a push notification (banner on your phone or tablet), or both. Open the Ring app to the main dashboard. Tap the menu (☰) . Tap Settings . Tap Alert Settings...
Using video end-to-end encryption (E2EE)
...Note: If you lose your smartphone or tablet or get a new one, you can use the passphrase to set up a new mobile device and view your encrypted videos. Without the passphrase, you will not...
Fixing audio and video issues
...need faster internet speeds. Learn more about wifi recommendations for Ring devices . Restart your phone or tablet: Turn off your phone or tablet for 30 seconds, then turn it back on. Virtual private network (VPN): Turn off any virtual private networks on your phone or tablet. Update the...
Troubleshooting Ring Alarm Pro during setup
...s location settings and tap Try Again. "To continue setup, grant the Ring app Bluetooth permission." You’ll see this message if your cell phone or tablet doesn’t have Bluetooth Sharing turned on. To continue, turn on your mobile device’s Bluetooth settings and tap Try Again. "Bluetooth is not...
Using Geofence
...mode is off on your smart phone or tablet. Background data: Enable background data and battery usage for the Ring app on your smartphone or tablet, disable data saving settings. Other apps: Disable security or performance optimizing apps, such as a virtual private network (VPN), that might...
Understanding your billing and order history
...On a smartphone or tablet: Tap the menu icon (≡) on the top left. Select Billing History or Order History . To download an invoice in Billing History as a PDF, select View...