Troubleshooting Ring Alarm Pro during setup

If you see an error message while setting up your Ring Alarm Pro, this article identifies the cause of each message and provides step-by-step instructions to resolve it.

Before You Start

Confirm that you meet all setup requirements before proceeding:

• A smartphone or tablet with the Ring app installed
• Bluetooth LE (Low Energy) capability on your mobile device
• Location services enabled on your mobile device
• Ring Alarm Pro Base Station plugged in to a power source
• You are setting up in the United States
• A compatible Ring subscription

Error message quick reference

Use this table to quickly identify the cause of a specific error message and find the recommended action.

Permissions and Bluetooth issues

"Please grant permission for location sharing on your mobile device."

This message appears when your smartphone or tablet does not have Location Sharing enabled. The Ring app requires location access to detect nearby devices during setup.

To resolve:

1. Open your mobile device's Settings app.
2. Navigate to Location Services (iOS) or Location (Android) and enable it.
3. Return to the Ring app and tap

   Try Again

   .

"To continue setup, grant the Ring app Bluetooth permission."

This message appears when your mobile device does not have Bluetooth Sharing enabled for the Ring app. Bluetooth is required to establish the initial connection between your phone and the Base Station.

To resolve:

1. Open your mobile device's Settings app.
2. Navigate to Bluetooth and ensure it is turned on.
3. If prompted, grant the Ring app Bluetooth permission.
4. Return to the Ring app and tap

   Try Again

   .

"Bluetooth is not supported."

This message appears when your mobile device does not support Bluetooth LE. Bluetooth LE is required to complete Ring Alarm Pro setup.

To resolve:

1. Use a different smartphone or tablet that supports Bluetooth LE.
2. Download the Ring app on the compatible device.
3. Begin Ring Alarm Pro setup again from the start.

"Your mobile device has lost the Bluetooth connection to your Ring Alarm Pro."

This message means that the Bluetooth connection between your mobile device and the Base Station was interrupted during setup.

To resolve:

1. Press the pairing button on the back of the Base Station to restart Bluetooth Pairing mode.
2. Confirm that Bluetooth is turned on your mobile device.
3. Return to the Ring app and tap

   Try Again

   .

Connection and internet issues

"We're having trouble finding your Ring Alarm Pro."

This message means the Ring app cannot detect your Base Station via Bluetooth. One or more of the following conditions might be causing the issue:

If the Base Station is not powered:

1. Plug it in to a wall outlet or a fully charged Power Pack.
2. Tap

   Try Again

   .

If the LED ring is not spinning:

1. Press the pairing button on the back of the Base Station to re-enter Pairing mode.
2. Tap

   Try Again

   .

If Bluetooth is off:

1. Enable Bluetooth on your mobile device.
2. Tap

   Try Again

   .

"Please select the correct Ring Alarm Pro."

This message appears when multiple Ring Alarm Pro Base Stations are plugged in and broadcasting a Bluetooth signal in the same area.

To resolve, select the correct Ring Alarm Pro Base Station from the list displayed in the Ring app to continue setup.

"Your Ring Alarm Pro is having trouble connecting to the internet."

This message means the Base Station is unable to establish an internet connection. Allow up to three minutes for the Base Station to connect to the cellular signal before troubleshooting.

Check the wifi LED indicator on the back of the Base Station:

• Solid green or orange: The unit has a connection. Tap

  Try Again

  .
• Flashing red: The unit is still attempting to connect. Move the Base Station to a location with better cellular reception, then tap

  Try Again

  .

For persistent issues, connect the Base Station to your modem using an ethernet cable, then tap Try Again.

Important note: You must be in an area with a strong cellular signal, or have a working internet provider, to complete Ring Alarm Pro setup.

"Your Ring Alarm Pro failed to communicate with Ring."

This message means the Base Station can no longer reach Ring's servers to complete setup. Potential causes include an interrupted internet connection, weak cellular signal, or a loss of power to the Base Station.

To resolve, confirm the Base Station is plugged in to a working power source.

• If you disconnected an ethernet cable with a working internet connection, reconnect it and tap

  Try Again

  .
• If you moved the Base Station, relocate it to an area with stronger cellular reception and tap

  Try Again

  .

Software and setup issues

"This is taking longer than expected."

This message appears when the Ring Alarm Pro software update is taking longer than the app anticipated to download and install.

To resolve, tap Retry in the Ring app. This will restart the update process and resolve most download-related delays.

Account and compatibility issues

"This Ring Alarm Pro may not be compatible with your region."

This message appears when you are attempting to set up Ring Alarm Pro outside of the United States. Ring Alarm Pro is currently only available in the US.

If you are outside the US, the system will not function correctly, and you will not have access to all features.

"This Ring Alarm Pro is not compatible with your plan."

Ring Alarm Pro requires a compatible Ring subscription. If the plan associated with your Ring account is not compatible, you might not be able to access all Alarm Pro features.

Visit the Ring website to learn more about Ring subscriptions.

"This Ring Alarm Pro is already registered to another account."

This message means the Base Station was previously set up on a different Ring account and was not removed before you received it.

• If you received the Base Station from someone you know, ask that person to remove it from their Ring account using the Ring app.
• If the Base Station is brand new, contact Ring Customer Support for assistance.