Understanding 24/7 Backup Internet and Extra Data
24/7 Backup Internet¹ is a Ring Alarm Pro feature that provides internet connection to wifi-enabled devices during outages or can be used as a primary internet connection using cellular data. This feature requires a compatible Ring subscription and differs from Alarm Cellular Backup. Alarm Cellular Backup doesn't provide internet but keeps Ring Alarm sending emergency alerts during outages.
Learn more about Ring subscriptions.
Requirements
- Devices must be connected to Ring Alarm Pro’s eero wifi network to use 24/7 Backup Internet.
- During a power outage, the Ring Alarm Pro uses(sold separately) to stay powered on.If you do not have Ring Power Packs for your Ring Alarm Pro, your devices will not connect to 24/7 Backup Internet during a power outage.
Managing included data
Your Ring Alarm Pro includes 3 GB of 24/7 Backup Internet¹ data each month. This data activates automatically when your primary internet connection fails, allowing your connected devices to maintain internet access. You'll receive notifications through email and the Ring app when you're close to using the 3 GB limit. Once you reach the data limit, Backup Internet will turn off, and Ring Alarm Pro will continue using Alarm Cellular Backup¹ for emergency notifications.
Here's what you can do with 3 GB of data:
• Record approximately 300 Ring video clips
• Stream approximately 1.5 hours of video content
• Video chat for approximately 2 hours
Managing Extra Data
You can opt into Extra Data for $3 per additional 1 GB. Charges apply only for data used. You will receive notifications through email and the Ring app for every 1GB of Extra Data that is used. You can opt in or out at any time.
To opt in or out of Extra Data:
- Click on the top menu bar.
- Click onExtra Datafrom Plan Details.
- To opt in, toggle onExtra Data.
- To opt out, toggle offExtra Data.
4. Click on Save.
To set your Extra Data limit:
Open the Ring app to the main dashboard.
Tap the menu (☰).
- TapDevices.
- SelectAlarm Pro.
- Tap theDatatile.
- TapExtra Data Limit.
- Choose your Extra Data limit from the list.
- TapSave.
Managing devices using data
Monitor and control your cellular data usage through the Ring app when using 24/7 Backup Internet and Extra Data. You can view your data usage and manage which devices can access 24/7 Backup Internet. Learn more about reducing data usage.
Checking data usage
Tap the Data tile on the Ring app dashboard and Alarm Pro device screen to see the amount of data you’ve used this month.
Important note: You'll receive push notifications to help you monitor your data usage.
To check your data usage:
Open the Ring app to the main dashboard.
Tap the menu (☰).
- TapDevices.
- SelectAlarm Pro.
- Tap theDatatile to see your monthly usage under “Cellular Data Use.” A red circle next to your data usage means you have no available data.
Managing data usage
Can you change it to say that it will access cellular data if internet is not available
By default, any device connected to the Alarm Pro eero network will automatically switch to cellular data when internet service is unavailable. You can choose to turn cellular data access on or off for your devices.
To manage the amount of data used for Ring devices:
Open the Ring app to the main dashboard.
Tap the menu (☰).
- TapDevices.
- SelectAlarm Pro.
- Tap theDatatile.
- Toggle cellular data access ON or OFF for individual Ring devices, categories of devices, or all Ring devices.
To manage the amount of data used for non-Ring devices, you can manage the settings from the eero app:
- Open your eero app to the home screen.
- Select the device.
- ToggleAllow cellular interneton or off.
Using 24/7 Backup Internet as your primary internet connection
You can use your Ring Alarm Pro without a wired internet connection or an internet service provider. Choose “Set up using Alarm Pro’s cellular connection” while setting up your Ring Alarm Pro to activate the use of 24/7 Backup Internet. Learn more about setting up your Ring Alarm Pro.