Use Amazon Key Access (for residents and staff)

Learn how to use your Amazon Key Access to let yourself and your visitors in to your property, view your access history and remove yourself from Amazon Key Access.

How to let yourself in to a property

After setting up Amazon Key Access in the Ring app, you will see a Lock icon tile on the Ring app dashboard under Devices. If your property has more than one Amazon Key Access enabled Entrance, each Entrance will have its own separate tile. To unlock a specific Entrance, tap the tile.

If you don’t see a Lock icon on the dashboard:

• It may take a few seconds for the Lock icon to appear on your screen after setup. If the icon does not appear, close and re-open the Ring app.
• Check the Location displayed at the top of your home screen (dashboard). Make sure it’s the same location where you set up Amazon Key Access. If it shows a different location, tap it to change the location.

If you still don’t see a Lock icon, contact Amazon Key Customer Support.

You can also use Amazon Key Access directly from your smartphone’s home screen - without opening the Ring app, using the Ring Unlock Widget. Learn how to enable the Ring Unlock Widget on your mobile device.

How to provide access to visitors

Visitors will only be able to contact you via Amazon Key Access if the property you live in has a Amazon Key Access panel installed and active.

1. When a visitor contacts you to request access via Amazon Key Access, you will receive a Ring Alert notification on your phone.

   Please ensure your Ring app notifications and Ring Alerts are on

   .
2. Tap the notification to initiate a one-way video call with the visitor.
3. Once you have visually verified the visitor, swipe the

   Lock

   icon to unlock the Amazon Key Access-enabled entrance.

How to view your access history

In the Ring app:

1. Open the Ring app to the main dashboard.

2. Tap the intercom's tile under Devices.

3. Tap the relevant

   Entrance

   .
4. Tap

   Event History

   to view the access history.

Note: You can only view your own personal access history, not other residents’.

How to extend your Amazon Key Access service end date

This is managed by your leasing office or HOA. Please reach out to them directly.

How to remove yourself from Amazon Key Access

In the Ring app:

1. Open the Ring app to the main dashboard.

2. Tap the intercom's tile under Devices.

3. Tap any

   Key Access-enabled

   Location.
4. Tap

   Device Settings.
5. Tap

   Key Access

   Settings.
6. Tap

   Remove Key Access

   and follow the on-screen instructions.

Note: Removing your Amazon Key Access Access from one Location at your property will automatically remove you from all other Amazon Key Access Locations. You can also ask your property management to remove your access. Reach out to your property manager or HOA and ask them to remove you from Amazon Key Access.

How to reinstate your access to Amazon Key Access

Amazon Key Access usage is managed by your leasing office or HOA. Please reach out to them directly and ask them to reinstate your ability to use Amazon Key Access at your property.

How to add shared users for Amazon Key Access

Learn how to add and remove Auto-Verified Guests.