Video Quality for Ring Intercom Video

Ring Intercom relies on your building's lobby system to transfer video to the app. Video quality depends on how your building's intercom camera performs and your local internet network connection and speed, so it can match but not exceed your original handset's quality.

Please review the requirements for use of the Ring Intercom Video:

• The Ring Intercom Video must be compatible with your existing Intercom. Please visit the

  Compatibility checker

  for more information.
• If you are attempting to answer an Intercom call with a mobile device, you must have sufficient Mobile data for video to load.

If you've met the above requirements and you are still experiencing video quality issues, follow the below steps to tune your video quality:

• Video tuning can be completed during setup in the last step or after setup in the Ring app.

To locate Video tuning after setup:

1. Open the Ring app to the main dashboard.
2. Tap more (•••) on the camera you want to access.
3. Tap your device's

   Settings

   .
4. Tap the

   Device Settings

   tile.
5. Tap

   Video Settings.
6. Tap

   Video Quality Tuning.
7. Press the call button for your unit to activate the video for tuning
8. Test different settings:
   • Try all available video presets.
   • Wait 3 seconds for changes to take effect.
   • Select the one that looks best to you.
   • Your building intercom might stop streaming video during the tuning process. Please press the call button for your unit again to reactivate the video.
9. Tap

   Finish Adjusting

   when you have the desired video quality.

Next you can adjust the brightness and contrast of the video if needed. Follow the below steps to adjust brightness and contrast:

1. Open the Ring app to the main dashboard.
2. Tap more (•••) on the camera you want to access.
3. Tap your device's

   Settings

   .
4. Tap the

   Device Settings

   tile.
5. Tap

   Video Settings.
6. Tap Brightness and Contrast
7. Press the call button for your unit to activate the video
8. Adjust Brightness or Contrast
9. Wait 3 seconds for changes to take effect
   • Your building intercom might stop streaming video during this process. Please press the call button for your unit again to reactivate the video.
10. Tap

    Finish Adjusting

    when you have the desired video quality.

Note: Depending on your intercom model, some settings might not be possible to adjust.

Need help?

Contact the Ring Intercom Support team. Before you contact support, take clear photos of:

• The outside of your intercom
• The inside of your intercom ensuring the wiring and the terminal markings are clearly visible

Have these photos ready when you contact us.

Front cover of intercom:

Picture with front cover removed: