Using the Amazon Key Property Management Portal with Ring WallCall

These instructions are meant for Property Managers setting up Ring WallCall through the Amazon Key Property Management Portal. If you're a resident looking for setup instructions, read For Residents: Getting Started with Ring WallCall.

If you're a visitor or delivery person looking to get access to a building with Ring WallCall installed, please read Requesting Access with Ring WallCall.

Before proceeding with setup, we recommend familiarizing yourself with the Ring WallCall terms below. They appear frequently in the Amazon Key Property Management Portal, which you’ll use to create Keys, add users, and assign Keys to users.

Property

A location comprised of one or more Places.

Place

A building or group of homes within a Property that has its own individual Entrance. For example, if a Property called “Property 1” has multiple buildings inside it called “Building-A” and “Building-B“, then Building-A and Building-B will be called Places in the PMP.

Entrance

A door or gate that controls access to a Place or to the Property. For example, if Building-A in your property has a Front Gate and a Back Gate, then these gates will be called Entrances in the Amazon Key Property Management Portal. Also, gates providing access to gym, pool area and conference room will also be called Entrances in the Amazon Key Property Management Portal.

Keys

Customizable virtual Keys that enable staff and residents to use Ring WallCall at specific Entrances. For example, Property 1 has two Places called Building-A and Building-B. Building-A has an entrance called “WallCall Entrance-A” and Building-B has an entrance called “WallCall Entrance-B”. With Ring WallCall, you can create a Key-A that unlocks WallCall Entrance-A and another Key that unlocks WallCall Entrance-B, then assign that Key to a staff member or resident.

If you've not yet set up Ring WallCall in the Amazon Key Property Management Portal, please follow the instructions below.

If you've already set up Ring WallCall in the Property Management Portal, please follow the instructions further down the page.

1. To begin, log in to the Property Management Portal and select the Property where you want to set up Ring WallCall.

2. Click Setup WallCall and follow the instructions.

Creating Keys

Create virtual Keys your staff and residents can use to access Entrances with Ring WallCall.

1. Under

   Property Keys

   , the

   Default All Access Key

   option allows users access to all Ring WallCall-enabled Entrances at your Property.
2. To create new Keys for

   specific Entrances only

   , click

   Create

   .
3. Go to the

   Key Name

   field and enter a name for your new Key.
4. Optional: In the

   Key Description

   field, enter a description of your new Key (for example, “Staff Key” or “Building A Resident Key”).
5. Do not skip this step. Go to the Entrances tab and select all the

   Entrances

   you want to be able to access with this Key.
   • For example: If your property has multiple Places (for example, Building A and Building B), and each Place has a separate entrance, you can create individual Keys for each one by selecting the Entrance for that particular Place.
6. After selecting the Entrance(s) you want to add to your Key, click

   Add Key

   .
7. After adding a new Key, it will appear under

   Property Keys

   on the previous screen. To make changes to a Key, select that Key and tap

   Edit

   . To create another Key, repeat steps 2-6.
8. After you’re done adding Keys, click Save and Continue.

Adding your Users

Adding users to the Property Management Portal will give them the ability to use Ring WallCall at your property.

1. Select the

   Place

   where you want to add users.
2. Click

   Download Template

   .
3. A CSV file will automatically download to your device. Add the email address, unit number, and expiry (lease end) date of the Ring WallCall user(s). Note: Be sure to only add users who need access to this particular Place.
4. Save the file to your computer.
5. Click

   Upload CSV

   to upload the list of users to the Property Management Portal.
6. Click

   Choose File

   and select the file you just saved to your computer.
7. Click

   Upload

   to upload the file to the Property Management Portal. To upload another user list for a different Place at your property, follow steps 1-7.
8. After you finish uploading your user lists to the Property Management Portal, click

   Next

   to start assigning Keys.

Managing People and Keys

Assign Keys to users and edit user details.

To assign a Key to an individual user:

1. Select the User you want to assign a Key to and click

   Edit

   .
2. Select the

   Key(s)

   you want the user to have access to. If the user needs access to all the

   Places

   and

   Entrances

   at your Property, select

   Default All Access Key.
3. Click

   Save Changes

   .
4. Click

   Finish

   to complete your Ring WallCall setup.

To assign a Key to multiple users at the same time:

1. Go to

   All Places

   and select the users’

   Place

   from the pulldown menu.
2. Select

   Email

   to assign Keys to all users in that Place or select individual email addresses to assign a Key to specific users in that Place.
   • Note:

     Each email address you select will be assigned the same set of Keys.
3. Click

   Edit

   .
4. Select the Key(s) you want the user to access.
5. Click

   Save Changes

   .
6. Click

   Finish

   to complete your Ring WallCall setup.

If you have already set up Ring WallCall in the Property Management Portal, please follow the instructions below to create Keys, add users, and assign Keys to users.

Creating a new Ring WallCall Key

Open the Property Management Portal and select the Property you want to create Keys for. There is no limit to the number of Keys you can create.

1. Select the

   Keys

   tab. If you previously created Keys for this Property, you will see them here. Also, you will see a Key called “Default All Access Key” already created for you. This key allows users access to all Ring WallCall-enabled Entrances at your Property.
2. Tap

   Create

   to create a new Key.
3. Go to the

   Key Name

   field and enter a name for your new Key.
4. Optional: In the

   Key Description

   field, enter a description of your new Key (for example, “Staff Key” or “Building A Resident Key”).
5. Do not skip this step. Go to the

   Entrances

   tab and select all the Entrances you want to be able to access with this Key.
   • Example

     : If your property has multiple Places (for example, Building A and Building B), and each Place has a separate entrance, you can create individual Keys for each one by selecting the Entrance for that Place.
6. After selecting the Entrance(s) you want to add to your Key, click on

   Add Key

   .

After adding a new Key, it will appear in the Keys tab. To make changes to a Key, select that Key and tap Edit. To create another Key, repeat steps 2-7.

Adding Users and Assigning Keys

To add a single user and assign them Key(s), follow the steps below:

1. Go to the

   Users

   tab and tap

   Add

   .
2. When the pop-up window called

   Add New User

   appears, enter the new user’s details.
   1. In the

      Email

      field, enter the user’s email address.
   2. In the

      Place

      field, select the Place the user needs access to from the dropdown menu.
   3. In the

      Unit

      field, enter the user’s unit number.
   4. In the

      Expiry Date

      field, enter their lease end date.
   5. In the

      Keys

      field, select the Keys you want the user to have access to.
   6. Tap

      Add User

      to add the user to the Key(s).

Note: You can update user details and change the Keys assigned to them at any time. Simply go to the Users tab, select their name from the list, and tap Edit. To see the number of Keys assigned to each user, go to the Users tab and check the Key column.

To add multiple users and assign them Key(s), follow the steps below:

1. Go to the

   Places

   tab and select the Place where you want to add users.
2. Then, click

   Download Template

   . A CSV file will automatically download to your device or computer.
3. Add the email address, unit number, and expiry (lease end) date of the Ring WallCall user(s).
   • Be sure to only add users who need access to this particular Place.
4. Save the file

   on your computer.
5. Click

   Upload CSV

   to upload the list of users to the Property Management Portal.
6. Click

   Choose File

   and select the file you just saved in step 2.
7. Click

   Upload

   to upload the file to the Property Management Portal.
   • To upload another user list for a different Place at your property, follow steps 1-7.

After you upload your user list, go to the Users tab to assign them Keys.

Remember, residents will not be able to use Ring WallCall unless you assign them a Key.

Next:

1. Go to

   All Places

   and select the users’ Place from the pulldown menu.
2. Select

   Email

   to assign Keys to

   all users

   in that Place

   or

   select individual email addresses to assign a Key to

   specific users

   in that Place. Remember, if you select multiple users together, you cannot assign them separate Keys. All the users selected will be assigned the same set of Keys.
3. Click on

   Edit.
4. In the pop-up screen that open on the right side of your screen,

   select the Keys

   you want to assign to these users. You cannot make any other changes to the users’ details on this pop-up screen.
5. Once you assign Keys, click on

   Save Changes

   .