Troubleshooting Your Ring Alarm Motion Detector (1st Gen)

Follow these steps to help resolve issues with your Ring Alarm Motion Detector (1st Gen).

Ring Alarm Motion Detector (1st Gen) won’t connect

Move the Motion Detector closer to the Base Station. If this doesn’t work, try removing and replacing the battery

1. Remove the cover from the device, then remove the battery.
2. Wait a few seconds and then reinsert the battery.
3. If nothing happens then try replacing the battery with a new one.

Plugging a Range Extender between your Motion Detector and your Base Station may also help if you're having connection issues.

Removing your Ring Alarm Motion Detector (1st Gen)

1. Open the Ring app.
2. Tap the

   menu (☰).
3. Tap

   Devices

   .
4. Tap the

   Motion Detector

   under the Sensors section.
5. Tap the

   Device Settings

   tile.
6. Tap

   Remove Device

   at the bottom of the screen.
7. Confirm device removal by tapping

   Remove Device

   on the next screen.
8. Tap

   Got it

   once your Motion Detector is successfully removed.

The Ring app will let you know the device was removed. You should leave the battery out until you are ready to reconnect your Motion Detector (1st Gen) to your Base Station.

Ring Alarm Motion Detector (1st Gen) still won't connect or adds as a binary sensor

1. Remove the cover from the device.
2. Remove the battery from the device.
3. In the Ring app.
4. Tap

   menu (☰).
5. Tap

   Devices.
6. Tap

   Alarm or Alarm Pro Base Station

   , then tap

   Base Station

   .
7. Tap

   Device Settings

   (the gear icon).
8. Tap

   Advanced Options

   .
9. Tap

   Remove

   and the app will say “Removing device, Listening for device to remove.”
10. Insert the battery into the device. The device should be removed successfully and you may now set up the device again in the Ring app.

Factory resetting your Ring Alarm Motion Detector (1st Gen)

1. Ensure the battery is inserted and the cover is completely closed.
2. Press and hold the reset button under the pinhole found on the back of the device. A paperclip works well.
3. The LED on the front of the sensor should begin blinking. Hold the button down until the LED stops blinking.